Level 1 IT Technician

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities

Job Summary

We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

• Maintain computer hardware in working order
• Set up employee workstations (computers, printers, routers, etc)
• Install and configure software
• Train colleagues in best practices in technology and how to use software and equipment
• Assess security risks and ensure the security of networks and computer systems
• Maintain optimized local network
• Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals
• Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently

Qualifications

• A bachelor’s degree in Computer Science or a related field is preferred
• Previous experience as an IT Technician or an IT Certification is preferred
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security

TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.