Level 1 Onsite Support

About the Company

A well-established Managed Services Provider with over a decade of experience supporting corporate and education clients across Melbourne. They've built a loyal customer base through consistent, high-quality service — and they're growing.

The Opportunity

An onsite IT Support Officer role covering schools across Melbourne's North Western Suburbs. You'll be the friendly, capable face of IT for students and staff — keeping devices, systems and classroom tech running so teachers can focus on teaching.

What's on Offer

• A stable, full-time role with a genuine path into broader MSP positions
• Onsite parking at every school — no city commute, no client-site scrambling
• Hands-on mentoring from an experienced IT team
• A workplace that notices initiative and rewards it

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About You

This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people. You'll bring:

• At least 1 year of IT support experience (helpdesk, field support, or similar)
• Good working knowledge of Windows 10/11 and Microsoft 365
• Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices
• Strong communication skills and the ability to work independently
• A proactive attitude and willingness to learn
• Valid driver's licence and reliable vehicle
• Completed or currently completing a Certificate III or IV in IT (or equivalent)
• Current Working with Children Check (or willingness to obtain) and Police Check

Bonus Points For:

• Experience in a school or education environment
• Basic networking and wireless knowledge
• Familiarity with helpdesk or ticketing systems

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Key Responsibilities

• Deliver Level 1 support for hardware, software, and network issues
• Respond to helpdesk tickets and walk-up requests
• Set up and maintain student and staff devices
• Support AV systems (projectors, Vivi, classroom tech)
• Manage user accounts — password resets, access issues
• Perform routine maintenance, updates, and accurate documentation
• Assist with IT inventory and escalate complex issues when needed
• Support during exams and school events

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Eligibility

Applicants must be Australian Citizens or Permanent Residents — we're unable to consider temporary visa holders for this role.

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Apply Now

If you enjoy solving problems and helping people, this is a great next step. Send through your resume — we look forward to talking with you.