Level 1 Support Engineer

About Us

At Lancom Technology, we partner with our customers to deliver smart, reliable technology solutions that help their businesses thrive.

We're a modern technology consultancy and Managed Services Provider with expertise across cloud, security, managed services, and application development. Our success is built on strong customer relationships, technical excellence, and a commitment to continuous improvement.

Our Values

Our values guide how we work with our customers and each other:

• Be Curious – Explore new possibilities and seek better ways to solve problems.
• Humbly Confident – Bring your expertise while remaining open to learning and helping others.
• Continuous Learning – Embrace challenges and continuously develop your knowledge and skills.

The Opportunity

We're seeking a Level 1 Systems Engineer you'll provide remote and occasional onsite support to a diverse range of business customers. You'll diagnose and resolve technical issues, assist users with day-to-day IT challenges, and ensure an exceptional customer experience.

This role suits someone who enjoys interacting with clients, can explain technical concepts clearly, and takes pride in providing friendly, professional support.

Key responsibilities

• Providing first‑line IT support via phone, email, tickets, and on‑site visits
• Troubleshooting desktop, hardware, software, networking, and user issues
• Supporting Microsoft 365 / Office 365 environments (users, mailboxes, permissions)
• Setting up new users, laptops, desktops, and peripherals
• Accurately logging and tracking time and work in ConnectWise
• Knowing when to resolve issues independently and when to escalate
• Participating in client meetings, reviews, and on‑site support as required
• Working collaboratively with the wider service delivery and engineering teams

What you'll Bring

• Experience in a Managed Services or fast‑paced IT support environment
• Hands‑on experience with Microsoft / Office 365
• Strong communication skills and a genuine enjoyment of working with clients
• Ability to explain technical issues in plain English
• Good time management and attention to detail
• A proactive mindset and willingness to learn
• Relevant IT qualification or working towards certifications (e.g. Microsoft, Azure, AWS)

Why Lancom?

• Hybrid working with a mix of working from home and a client site.

• Southern Cross Health Insurance.

• Ongoing investment in professional development and certifications.

• Strong culture and supportive leadership team.

• Career growth and development

Applicants must have New Zealand residency or a valid New Zealand work visa.

This Christchurch based role will include occasional customer on-site engagement as required.

If you’re passionate about IT, enjoy helping people, and want to build your career in a collaborative MSP environment, we’d love to hear from you.