Level 2 Deskside Support Engineer

For our client, a leading international industrial technology company, Qualysoft is currently seeking an experienced Level 2 Deskside Support Engineer to join an exciting onsite support engagement in Austria. This role offers the opportunity to work in a modern enterprise environment, providing hands-on technical support, ensuring smooth IT operations, and delivering a high-quality user experience. The assignment starts with a dedicated full-time engagement and offers the potential for ongoing cooperation through continued support activities.

Location: Oberösterreich, Austria

Start: November 2026

Duration: Full-time engagement throughout November 2026, followed by ongoing backfill support coverage from December 2026 onwards

Capacity: 100%

Working Model: Onsite

Project Language: German & English

€400 - €440 a day

Your Responsibilities

As a Level 2 Deskside Support Engineer, you will serve as a key point of contact for end-user support and workplace services, ensuring the efficient operation of IT systems and infrastructure.

• Provide deskside support for PCs, laptops, peripherals, and software-related issues
• Resolve escalated Level 2 incidents and service requests
• Troubleshoot and support Windows 10 and Windows 11 environments
• Administer and support Microsoft 365 services
• Provide VPN and network connectivity support
• Support business-critical applications and end users
• Perform device imaging, configuration, deployment, and replacement activities
• Manage Intune, SCCM, and Windows Autopilot deployments
• Administer Active Directory and Azure Active Directory environments
• Support Exchange Online services
• Manage user accounts, permissions, and identity-related requests
• Assist with local office IT infrastructure support
• Deliver onsite and remote end-user support
• Diagnose and resolve hardware, software, and application-related issues
• Maintain accurate incident documentation and ticket management records

Your Profile

• Minimum of 2 years of professional experience in IT support within enterprise environments
• Strong hands-on experience with:
• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Azure Active Directory
• Exchange Online
• Intune, SCCM, and Windows Autopilot
• Experience working with IT Service Management (ITSM) processes
• Practical experience with ticketing systems
• Strong troubleshooting and analytical skills
• Professional, customer-focused, and service-oriented mindset
• Good communication skills in German and English

Nice to Have

• Experience supporting international enterprise environments
• Knowledge of endpoint management and modern workplace solutions
• Familiarity with network fundamentals and VPN technologies
• Previous experience in manufacturing or industrial environments
• Relevant Microsoft certifications

Why Join?

This is an excellent opportunity to support a globally recognized technology company within a professional and innovative IT environment. You will work with modern workplace technologies, collaborate with international teams, and play a key role in ensuring business continuity and end-user satisfaction. The assignment also offers the possibility of a long-term collaboration beyond the initial engagement.

We look forward to receiving your application, including your updated CV, availability, and hourly rate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.