Level 2 IT Support Engineer

At Swyftx, we’re not just building a fintech scaleup - we’re helping shape the future of Australia’s digital currency industry and its integration with traditional finance. With over one million users and a global presence, we operate in a fast-paced, ever-evolving environment where adaptability and strategic thinking are essential.  

As a Level 2 IT Support Engineer at Swyftx, you'll go beyond the basics, tackling complex IT issues and ensuring our team members have the tools they need to succeed. If you're passionate about solving problems and thrive on providing a top-notch, reliable and personal support experience, this is the perfect opportunity for you. This is a Brisbane based, hybrid role.  

Some of your key responsibilities in this role will include:

• Deliver exceptional IT support to all team members across various channels (phone, email, chat, in person).
• Manage and resolve Level 1 & 2 help desk requests, aiming for first-contact resolution.
• Administer and support Microsoft 365 and related services like Azure, SharePoint, and Intune.
• Assist with IT infrastructure and networking, including hardware configuration and deployment.
• Roll out new software and systems to enhance workflows.
• Collaborate with senior IT members and other teams to improve processes and security.

To ensure success in this role, you should possess:

• Proven experience in a Level 2 IT Support role or a similar fast-paced, service-oriented environment.
• Strong troubleshooting skills across various IT technologies.
• Practical experience applying AI tools to improve productivity, with a strong understanding of safe and secure use and a willingness to help others adopt them responsibly.
• Expertise in Microsoft Azure, including Intune, Conditional Access Policies, Enterprise Apps, App Registrations and User Management.
• Solid understanding of core networking principles such as TCP/IP, DNS, DHCP, and firewalls.
• Excellent written and verbal communication, with the ability to build rapport and explain technical concepts to both technical and non-technical users.
• Demonstrated patience and problem-solving skills when handling user requests.
• Self-motivated, energetic and capable of working effectively under pressure with minimal supervision.
• Proactive project planning and scoping abilities.
• Strong team player with high standards of integrity and security.

Some of our perks and benefits include:

• Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit and snacks.
• An inhouse barista and weekly catered lunches on a Wednesday.
• Unlimited fee-free trading.
• Career growth, training, mentorship and development opportunities.
• Social activities, game breaks and end of quarter awards.

At Swyftx, we're not just building a diverse and dynamic environment; we're celebrating it. We value and embrace the unique experiences, qualities and characteristics that each member of our team brings and we're committed to cultivating an inclusive workspace where everyone feels valued, respected and empowered to do their best work.   

If you are driven by excellence, a deep commitment to integrity and an unwavering drive to make an impact then click ‘apply now’.  
We have an internal Talent Acquisition function and therefore are not accepting approaches from recruitment agencies.