Level 2 IT Support Officer

Your new company

This well-established national organisation is a leader within its industry, delivering critical technology services across Australia. With a strong focus on innovation, security, and customer experience, they offer a collaborative environment where technology professionals can develop their skills while contributing to large-scale enterprise operations.

Your new role

In this exciting new role, you will be:

• Providing L2 technical support for complex incidents and service requests escalated from L1 support.
• Acting as a technical escalation point, providing guidance and mentoring to junior team members.
• Troubleshooting and resolving issues across M365, Entra ID, Active Directory, Intune, Windows, and enterprise applications.
• Managing identity and access management activities, including user provisioning and authentication troubleshooting.
• Performing root-cause analysis and implementing long-term solutions to recurring issues.
• Contributing to automation initiatives and continuous service improvement activities.
• Supporting change initiatives, platform upgrades, and technology refresh projects.

What you'll need to succeed

To be successful in your application, you will need:

• Previous experience supporting enterprise IT environments in a L2 support capacity.
• Strong experience administering M365, Entra ID, and Active Directory.
• Experience supporting Intune, Windows 10/11, and endpoint management platforms.
• Strong troubleshooting skills across Microsoft technologies, networking fundamentals, and identity services.
• Excellent communication and stakeholder engagement skills.
• The ability to work effectively within a collaborative team environment while managing competing priorities.

What you'll get in return

You'll join a supportive national technology team within a large enterprise environment, gaining exposure to modern workplace technologies and large-scale IT operations. Working in a collaborative team, you'll benefit from a hybrid working arrangement, strong career development opportunities, and the chance to contribute to ongoing technology improvements.

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected].