Level 2 MSP Engineer

IT Support Level 2 Engineer role with dynamic MSP

IT Support Engineer (Level 2)

HAYS | Perth, WA

HAYS is partnering with a well-established, mid-sized Managed Service Provider in Perth to recruit an experienced
IT Support Engineer (Level 2). This is an excellent opportunity to join a fast-paced MSP environment, supporting a diverse client base across a broad range of technologies.
If you're a hands-on technical professional who enjoys solving problems, working across multiple environments, and delivering exceptional customer service, we'd love to hear from you.
The Role

As a Level 2 Support Engineer, you will provide remote and on-site support to a range of businesses, taking ownership of technical issues and delivering effective solutions across cloud, infrastructure, networking, and end-user technologies.

Key responsibilities include:

• Providing Level 2 technical support across multiple client environments
• Supporting and administering Microsoft 365 technologies
• Managing Azure AD / Entra ID environments
• Deploying and supporting Microsoft Intune solutions
• Configuring and troubleshooting networking equipment, including routers, switches, and wireless networks
• Building, configuring, and deploying Windows Server environments from the ground up
• Escalating and resolving complex technical issues
• Maintaining documentation and following service delivery processes
• Working closely with clients to deliver an exceptional support experience

About You
To be successful in this role, you will have:
✔ Previous experience working within a Managed Service Provider (MSP) environment
✔ Strong Microsoft technology experience, including:

• Microsoft 365
• Azure AD / Entra ID
• Microsoft Intune

✔ Networking knowledge, including:

• Network configuration and troubleshooting
• Routers, switches, wireless networking, and firewalls

✔ Server administration experience, including:

• Windows Server installation and configuration
• Active Directory
• DNS, DHCP, Group Policy
• Virtualisation technologies

✔ Excellent troubleshooting and customer service skills
✔ Ability to work effectively in a fast-paced, client-focused environment

What's On Offer?

• Join a reputable and growing Perth-based MSP
• Career Progression opportunities
• Exposure to a wide variety of technologies and projects
• Supportive team culture with ongoing learning opportunities
• Diverse client environment ensuring no two days are the same
• Career development and progression opportunities