Conetix Pty Ltd
Level 2 Support
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
A$60,000 – A$80,000 / year
Location:
Ipswich QLD 4305, Australia
Work mode:
Onsite
Published on:
2 September 2026
What they need
About the role
Conetix Web Hosting is seeking a highly motivated, level 2 support person to assist with our growing client base. As a 100% Australian owned and run hosting company, we pride ourselves on the quality of the support we offer and you would be a valued part of this team.
As a member of a smaller team, we value individual input and you will have the opportunity to help shape the way we offer support.
Key responsibilities
- Assist customers with website migrations
- Assist with WordPress upgrades and advice
- Provide general web technology assistance
- Receive mentoring from Level 3 staff to maximise your ability to offer the Conetix experience
About you
- 2+ years experience in customer support
- Excellent communication skills (oral and written)
- Excellent IT fault finding skills
- Good understanding of web related technologies (FTP, DNS and similar)
- Some PHP / MySQL experience
- Experience with WordPress, including installation, updates and fault finding
About us
Conetix is a 100% Australian owned and run hosting company that prides itself on the quality of the support it offers.
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