Level 2 Support Engineer

About the Opportunity

The L2 Support Engineer is an experienced IT professional focused on delivering support services & project work to CorpCloud’s client base via phone, email and face to face on-site.

They leverage a broad skill set and aptitude for technology to resolve client support incidents, escalating where required, participate in project work and coach & mentor other team members.

Essential Attributes

• Exemplify the Ultimate Team Player – Humble, Hungry, Smart
• A confident communicator - written and verbal
• Ability to engage with people from a wide variety of backgrounds, businesses and levels
• Able to work independently and within a team
• Ability to coach and mentor other team members
• Hold mid-advanced level qualifications or industry certifications (e.g. Microsoft/Cisco/Cert IV)
• At least two years experience in an IT support role
• Must hold a valid driver's license and have a reliable vehicle.'
• Comfortable with travel and working from customer sites.

Essential Technical Skills

• Microsoft 365 & SharePoint / OneDrive / Teams administration, licencing and troubleshooting
• Sound understanding of Windows Server technologies equivalent to Microsoft intermediate level certifications
• Experience with Windows desktop operating systems (10,11) equivalent to MS MD-101 Managing Modern Desktops
• Experience with on-premise/cloud hybrid environments
• Sound understanding of networking technologies including routing & switching
• Experience with network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy etc)
• Sound understanding of server and desktop hardware

Desirable Technical Skills

• Understanding of cloud solutions – AWS/Azure preferably with certifications
• Implement and manage VMWare/Hyper-V
• Experience with hosted IP Telephony
• Experience with backup and disaster recovery platforms
• Understanding of Server hardware components
• Cloud formation via console and automated techniques
• PowerShell scripting and automation
• Understanding of managed services & support ticketing software such as Connectwise PSA.