Level 2 Systems Engineer

About Us

At Lancom Technology, we partner with our customers to deliver smart, reliable technology solutions that help their businesses thrive.

We're a modern technology consultancy and Managed Services Provider with expertise across cloud, security, managed services, and application development. Our success is built on strong customer relationships, technical excellence, and a commitment to continuous improvement.

Our Values

Our values guide how we work with our customers and each other:

• Be Curious – Explore new possibilities and seek better ways to solve problems.
• Humbly Confident – Bring your expertise while remaining open to learning and helping others.
• Continuous Learning – Embrace challenges and continuously develop your knowledge and skills.

The Opportunity

We're seeking a Level 2 Systems Engineer works as part of a support team to manage and maintain customer computing environments. This is a technical role, providing support and acting as a point of escalation for junior pod members and is responsible for entry level automation, proactive maintenance, issue resolution and on-site customer support as required. The Level 2 Systems Engineer also carries out low complexity changes that may have significant impact and improvement to a customer's business under the guidance of a Level 3 Systems Engineer.

Key responsibilities

• Troubleshoot and resolve IT Systems Hardware and Software issues (Desktops, Server, Networking, Cloud Compute Environments and Printers)
• Monitor and resolve client backup issues and perform restores
• Work with 3rd Party vendors to install, maintain and fix peripheral equipment such as Printers and Phone Systems
• Participate in new client onboarding projects
• Facilitate end user training on key applications (Word, Teams, SharePoint)
• Configure server environments and infrastructure, including setup of new complex devices such as servers
• Perform server and desktop software installation and setup of peripherals
• Provide onsite support to set up servers, PCs and other devices
• Act as an internal point of contact for Graduate/Tier 1 systems engineers, assessing initial investigations and providing direction to best path of resolution
• Coach and train Graduate and Tier 1 System Engineers to develop their capability to resolve more complex issues

What you'll Bring

• At least 3 years' experience in a fast-paced IT Managed Services work environment
• Degree in BSc in Computer Science or similar
• Excellent written and verbal communication skills
• Able to translate technical solutions into simple language and back to technical again
• Strong time management and attention to detail
• Problem solving and analytical skills
• Adaptability and ability to learn new skills
• Strong interpersonal skills and customer centric approach
• Working towards one of the following certifications: AWS Solutions Architect Associate, AWS SysOps Associate, Azure Security Engineer Associate, Azure Administrator Associate, Office 365 Associate Level Certifications, or Microsoft 365 Associate Level Certifications

Why Lancom?

• Hybrid working with a mix of working from home and a client site.

• Southern Cross Health Insurance.

• Ongoing investment in professional development and certifications.

• Strong culture and supportive leadership team.

• Career growth and development

Applicants must have New Zealand residency or a valid New Zealand work visa.

This Auckland-based role will include occasional customer on-site engagement as required.