Level 2/3 Managed Services Engineer

Join a growing IT solutions company supporting businesses across Canterbury. As a Level 2/3 Managed Services Engineer, you'll be the go-to problem-solver for clients' IT environments, handling everything from troubleshooting complex network issues to rolling out new infrastructure. Based in Ashburton with occasional regional travel, you'll work autonomously and collaboratively, balancing multiple priorities while maintaining excellent customer relationships.

What You'll Do

• Diagnose, troubleshoot, and resolve technical support tickets across hardware, software, networking, and infrastructure
• Provide proactive recommendations to enhance client systems and security posture
• Manage customer onboarding, including PC deployment, configuration, and training
• Document solutions and build institutional knowledge through tech notes and knowledge base articles
• Escalate complex issues appropriately and ensure proper resolution tracking
• Support compliance with client security policies

What We're Looking For

You'll have 5+ years supporting IT infrastructure in managed services or similar environments. We need:

• Strong communication skills-equally comfortable explaining technical concepts to C-suite as troubleshooting with IT staff
• Hands-on experience with Microsoft platforms: 365, SharePoint, Teams, Azure, or similar
• Solid understanding of networking, wireless, firewalls, and routers
• Proven customer service skills and ability to remain calm under pressure
• Certification(s) in Microsoft, CompTIA, or equivalent (preferred)
• NZ residency or a valid work visa

What Makes This Different

A collaborative environment where technical excellence is valued and your expertise directly impacts client success. You'll have opportunities to shape how the business approaches solutions and customer support.

If this sounds like you and you'd like to join our small team of clever people and work in a family-like environment where your skills will be developed, then please apply now

Applicants for this position should have NZ residency or a valid NZ work visa.