Level 3 IT Administrator (AU Client - Remote)

Responsibilities

You will be required to provide advanced IT administration, technical support, systems maintenance, cybersecurity, and infrastructure support across the organisation and its client environments, which may at times extend beyond the duties listed below.

 Managing and maintaining IT systems, user accounts, devices, software, networks, and cloud services to ensure the reliability, security, and efficiency of technology operations.

 This will require you to resolve complex technical issues, manage escalated support requests, maintain IT infrastructure, implement security measures, and support employees and clients in a remote working environment. You will also be responsible for developing, reviewing, and improving existing IT processes, procedures, and workflows to enhance efficiency, security, and service delivery.

Other responsibilities include but are not limited to:

• Provide Level 3 technical support and resolve complex hardware, software, system, and network issues.

• Administer user accounts, access permissions, operating systems, cloud services, and business applications.

• Install, configure, maintain, and troubleshoot computers, devices, software, and IT systems.

• Monitor system performance, network connectivity, and infrastructure reliability.

• Implement security controls, software updates, patching, and vulnerability remediation.

• Manage IT assets, equipment deployment, software licenses, and technical documentation.

• Support network administration, data backups, system recovery, and business continuity processes.

• Investigate recurring technical issues and implement effective long-term solutions.

• Develop, review, and revamp existing IT processes, policies, procedures, and workflows to improve operational efficiency and consistency.

• Identify gaps in current IT operations and implement practical solutions, automation, and standardised procedures where appropriate.

• Coordinate with internal teams, clients, vendors, and service providers to resolve technical issues.

• Maintain IT procedures, incident records, and system documentation.

• Identify opportunities to improve IT systems, security, and operational efficiency.

• Perform other IT-related duties as reasonably required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

• At least 4–6 years of relevant IT administration, systems administration, or technical support experience.

• Proven experience handling complex technical issues and Level 3 escalations.

• Strong knowledge of operating systems, cloud services, networking, hardware, and software troubleshooting.

• Experience with system administration, endpoint management, cybersecurity, and access control.

• Experience developing, documenting, reviewing, or improving IT processes and procedures.

• Familiarity with IT ticketing systems, remote support tools, and IT service management practices.

• Strong analytical, troubleshooting, communication, and organisational skills.

• Ability to work independently in a remote environment and collaborate effectively with internal teams and clients.

• Relevant IT certifications are highly regarded.

• Honest, reliable, proactive, and organised, with a strong commitment to delivering quality IT support and continuous improvement.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted