Level 3 IT Technician

Level 3 - IT Technician - Entourage Technology - Tamworth - Full Time

Join one of Northern NSW's leading MSPs

We're a locally owned Managed Service Provider supporting businesses across Northern NSW. We're growing, and looking for an experienced Level 3 Technician to join our Technical Operations team - someone who enjoys solving tricky problems, mentoring others, and building great client relationships.

The Role

You'll be a senior technical resource across cloud, infrastructure and networking - the go-to person when Level 1/2 engineers hit something tricky. Day to day you'll:

• Support and troubleshoot Microsoft 365, Azure, Entra ID, Intune, Windows Server, AD, Hyper-V/VMware
• Handle networking (routing, switching, wireless, VPNs, firewalls) and backup/DR
• Deliver projects like server upgrades, M365 migrations and cloud transformations
• Mentor junior engineers and help improve how we work
• Build strong, trusted client relationships

What You'll Need

• 5+ years in an MSP environment
• Solid Microsoft 365, Azure, Entra ID and Intune experience
• Windows Server/AD and virtualisation (VMware or Hyper-V) experience
• Strong networking fundamentals (VLANs, VPNs, DNS, DHCP, TCP/IP, firewalls)
• Backup/DR experience
• Great communication and customer service skills
• Current Australian driver's licence

Nice to Have

Microsoft/Azure certifications, Fortinet/Sophos/Cisco/Ubiquiti experience, PowerShell, ITIL, ConnectWise or similar PSA/RMM, cybersecurity tools (Defender, Sentinel, MDR).

Why Join Us

Competitive salary, real career progression, ongoing training, exposure to varied tech and industries, and a supportive team where your ideas actually matter.

To Apply

Send your resume, a short cover letter on your MSP experience, and any relevant certs.