Level 3 Network Engineer

Take ownership of complex enterprise network environments

Emerging IT is an Australian Managed Service Provider supporting more than 280 businesses nationally. We’re looking for an experienced Level 3 Network Engineer / Technician with strong enterprise networking experience across Cisco, Juniper and Fortinet to join our Sydney Technical Support team.

This is a hands-on senior technical role supporting a dedicated enterprise environment. You’ll own complex Level 3 incidents, troubleshoot enterprise networks, support infrastructure changes and provide technical guidance to Level 1 and Level 2 engineers.

About the Role

You’ll be responsible for:

• Owning and resolving complex L3 networking and infrastructure incidents
• Troubleshooting complex Layer 2 and Layer 3 network environments
• Troubleshooting routing, switching, VLANs, LAN/WAN, VPN, wireless and connectivity issues
• Supporting Cisco, Juniper, Juniper Mist, Aruba and Meraki environments
• Troubleshooting Fortinet and Sophos firewalls
• Working with OSPF, BFD, STP, BPDU Guard, REP and stacking technologies
• Supporting Cisco StackWise and StackWise Virtual
• Working with FortiGate VDOMs and HA/failover
• Supporting Juniper Virtual Chassis and Junos
• Performing root cause analysis and resolving recurring issues
• Supporting network upgrades, infrastructure refreshes and project work
• Managing network and firewall changes through appropriate change-control processes
• Working with vendors, technical teams and client stakeholders on complex incidents
• Maintaining network diagrams, configuration records and asset documentation
• Mentoring Level 1 and Level 2 engineers

About You

You’ll bring:

• Experience working at L3 or as a senior technical escalation point
• Experience within an MSP or complex enterprise IT environment
• Strong hands-on enterprise networking experience
• Strong Cisco networking experience
• Experience with Juniper, including Juniper Mist
• Experience with Aruba, with exposure to Meraki
• Strong knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN
• Hands-on FortiGate experience
• Strong network troubleshooting and root cause analysis skills
• Excellent communication and stakeholder management skills
• The ability to work independently, manage priorities and take ownership of complex issues
• Experience mentoring junior engineers

Certifications

Relevant certifications are highly regarded, including:

• CCNA / CCNP
• Fortinet
• Juniper JNCIA / JNCIS
• Juniper Mist
• Aruba
• ITIL v4 Foundation

Why Join Emerging IT?

• Supportive and collaborative technical team
• Exposure to complex enterprise networking environments
• Technical development and certification support
• Career development opportunities
• Team events and activities

Location

This is a Sydney-based, on-site position, working across our North Sydney office and dedicated client site in Barangaroo as required. This role does not include a work-from-home arrangement.

Pre-Employment Requirements

The successful applicant will be required to complete a National Police Check as part of our pre-employment screening process. Employment is subject to the satisfactory completion of all required background checks.

Ready for your next challenge?

If you’re an experienced Network Engineer or Level 3 Technician who enjoys solving complex technical problems, taking ownership and working hands-on across enterprise networking environments, we’d love to hear from you.

Apply now to join the Emerging IT team.