Liaison Officer

Job Summary
The Liaison Officer is responsible for facilitating effective communication and coordination between the organization, clients, partners, government agencies, and other relevant stakeholders. The role ensures that information, requests, documents, and concerns are properly communicated, followed up, and resolved in a timely and professional manner.

Key Responsibilities

• Serve as the primary point of contact between the organization and external stakeholders.
• Coordinate and maintain good working relationships with clients, partners, government offices, and other agencies.
• Facilitate communication and ensure that inquiries, requests, and concerns are properly addressed.
• Prepare, process, submit, and follow up on required documents, permits, applications, and other official transactions.
• Represent the organization during meetings, coordination activities, and official transactions when authorized.
• Monitor the status of pending requests, applications, and transactions and provide timely updates to concerned parties.
• Coordinate schedules, appointments, meetings, and other activities involving internal and external stakeholders.
• Maintain accurate records of communications, transactions, documents, and follow-up activities.
• Assist in resolving issues by coordinating with the appropriate departments or individuals.
• Prepare reports, correspondence, and other documents as required.
• Ensure that all transactions are handled professionally, confidentially, and in accordance with company policies and applicable regulations.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Public Administration, or a related field is preferred.
• Previous experience in liaison, coordination, administrative, customer service, or similar roles is an advantage.
• Strong communication, interpersonal, and organizational skills.
• Professional and courteous when dealing with clients and external agencies.
• Able to manage multiple tasks, deadlines, and follow-ups effectively.
• Proficient in Microsoft Office and basic administrative systems.
• Willing to travel or conduct off-site transactions when required.
• Trustworthy, responsible, detail-oriented, and able to work independently.