Librarian Assistant/Circulation

Expectations of All Employees:
All Staff support the University’s mission, vision values by incorporating behaviors outlined in the Code of Conduct in the daily work.  Each team member is able to describe the ways the work of his/her department/area contributes to making the University a great place for students to learn and staff to work.  Each staff member plays an essential role in fostering an environment of respect, diversity and inclusion, raising the quality of service, and generating ideas that help us improve.

Position Summary:
Reporting to the Access Services Manager, the Library Assistant-Circulation performs a variety of paraprofessional and clerical services related to library circulation, including course reserves and interlibrary loan processing.

Typical Schedule:
Expected work schedule during theacademic year is at least two weekday evening shifts every week and one weekend (both Saturday and Sunday) shift every other weekend.  During academic breaks and summer, daytime hours may be arranged as needed. 

Job Responsibilities and Essential Functions of the Position:

• Provides direct support and supervision to student assistants, keeping them on task as needed.
• Circulates library materials.
• Answers patron inquiries, maintaining a strong service orientation at all times.
• Assists with training of student assistants.
• Prepares and processes interlibrary loan requests and materials.
• Enforces library policies and guidelines in order to maintain an environment conducive to quiet study.
• Maintains confidentiality in all situations relating to the University.
• Adheres to the policies and procedures established by the University and the Library.
• Exercises sound judgment and discretion, acting in an authoritative manner in enforcing University and Library policies.
• Communicates effectively with patrons, student assistants, co-workers, supervisor, and members of outside organizations.
• Uses tact, respect, and sensitivity when dealing with patrons, student assistants, and colleagues.
• Presents a professional and positive demeanor.
• Displays strong organizational skills, ability to prioritize and multi-task with minimal supervision, and attention to detail.
• Displays ability to trouble-shoot and identify solutions to resolve minor computer and printer/copier malfunctions.
• Displays ability to accept supervision and constructive criticism.
• Opens and closes the library.
• Shelves materials and participates in stacks maintenance, including shifting and shelf-reading.
• Performs other duties as assigned by the Access Services Manager or the University Librarian.

Leading Others: Yes
If yes, who? –Student assistants. 

Position Requirements/Skills/Abilities:

One to three years of library experience preferred, including supervisory and circulation/public services experience.
Associates degree in related field (Bachelors preferred).
Knowledge of specialized library circulation software preferred. 
Familiarity with Springshare software preferred.
Must successfully complete criminal background check.

Environmental Factors and Physical Requirements:
Incumbent must be physically able to lift various materials up to 25 pounds on an occasional basis. While performing required job tasks, physically able to remain seated, frequently to continuously. While performing required job tasks, incumbent must be physically able to remain standing for up to 15% of the time. Possesses dexterity abilities required to perform typing, operate a computer and other office equipment and other related job responsibilities.
Incumbent’s work environment is under typical office conditions.

Expectations:

• Ability to handle highly confidential material.  All information must be kept in strict confidence and should not be discussed anywhere other than in the appropriate professional setting.
• Exemplary customer skills, including dealing effectively with the students, faculty, staff, and general public both in person and over the telephone.  Maintain professionalism when dealing with all staff and other customers.  Demonstrates understanding and sensitivity to the needs of all prospective as well as current students.
• Excellent writing skills and the demonstrated ability to develop written reports and action plans. Ability to compile accurate statistics and report them promptly.
• Excellent communication and oral skills.
• Ability to work effectively, decisively and flexibly in a fast-paced, dynamic environment. Ability to identify problems and to propose feasible solutions. Excellent organizational skills and the ability to work well under pressure and to meet deadlines.
• Solid knowledge of Microsoft Office (specifically, Word, Excel, Access, and Outlook) and have the self-motivation and the ability to stay current with emerging office technologies.
• Ability to promote teamwork among staff.
• Ability to exercise good judgment in enforcing library policies and procedures.
• Ability to work well with library patrons including faculty, staff, students, and general public.
• Ability to work collaboratively with library and campus faculty/staff.
• Excellent interpersonal skills
• Carry out all responsibilities and objectives in a professional manner.
• Maintain professionalism when dealing with all staff and other customers.
• Accept and render constructive criticism in a professional manner.
• Adhere to the policies and procedures established by Franklin Pierce University.

Contact: Students - Significant daily contact. Faculty and Staff - Significant daily contact. Community and Vendors - Regular contact with the community and vendors.

Confidentiality: All information regarding students is protected by FERPA and considered confidential. Student information may not be shared without the express written permission of the student. Information obtained during the course and scope of employment is considered confidential and must not be disclosed without the express permission of the University Librarian or the Provost and Vice President for Academic Affairs.

NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations.