Library - Library Assistant

Position Title: Library Assistant (Full-Time)

Department: Library

FLSA Status: Non-Exempt - Hourly

Salary: Grade: D Starting: $16.61

Supervision: Library Director Last Reviewed: 8/3/26

Job Summary

This Patron-focused role is responsible for organizing the library, helping the public find materials, and answering questions about library services. This position works 40 hours a week, including one weeknight and every other Saturday. It operates under the guidance and close supervision of the Library Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet the library’s customer service standards in all interactions with the public and staff.
• Performs circulation and reference desk duties, including, but not limited to, answering phones, assisting patrons, creating library card accounts, checking in and out materials, placing holds, and collecting fees for lost/damaged items.
• Assists patrons with faxes, copies, retrieves prints, and performs basic computer support as requested.
• Comfortable with standard responses to frequently asked questions (FAQs) from the public.
• Able to recommend appropriate reading material based on the customer’s needs.
• Understand and apply knowledge of the Dewey Decimal System when shelving or locating non-fiction materials.
• Understand and utilize the Tennessee Electronic Library (TEL)
• Answers directional questions and refers patrons to appropriate personnel.
• Shelves, “shelf reads,” and keeps the library organized and user-friendly, including maintaining library exhibits and displays as requested.
• Performs custodial duties as necessary.
• Occasionally assists with implementing programs and conducting outreach activities.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or GED required.
• Must be at least 18 years old.
• Must possess a valid Tennessee driver’s license or be able to obtain one in a reasonable period.
• Mathematical ability: calculate fees and copier money and make correct change.
• Time management skills: set priorities and meet assigned deadlines.
• Communication skills, both written and oral
• Reading ability: effectively read and understand information in written form.
• Ability to comprehend and follow instructions.

SKILLS, KNOWLEDGE, AND ABILITIES

• Knowledge of practices of public libraries, basic library principles, and procedures.
• Positive, enthusiastic, patron-oriented approach to public service.
• Ability to accept delegation and work under general direction with or without close supervision
• Ability to provide individual instruction on library, literary, and basic technology topics.
• Ability to represent the City of La Vergne professionally and respectfully at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is frequently required to sit and stand; talk or listen. The employee is constantly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

Public Service and Patron Interaction: The Library Assistant works primarily within the library, engaging directly with patrons of all ages to assist, including locating materials, answering inquiries, and facilitating access to library services. This role emphasizes a strong service orientation, requiring excellent communication skills, patience, and a friendly demeanor.

Collection and Resource Management: Assistants are involved in a variety of tasks related to the management of library materials, such as shelving books, organizing materials, and maintaining the overall tidiness of library spaces. This includes checking in and out materials, managing holds, and assisting with inventory and cataloging processes.

Program and Event Support: Library Assistants play a supportive role in library programs and events, assisting with the planning, setup, and execution of activities that engage the community, such as reading programs, workshops, and special events. This may involve coordinating logistics, preparing materials, and interacting with participants.

Collaborative Team Environment: Working as part of the library team, the Assistant collaborates with librarians and other staff to enhance the library's offerings and ensure a positive experience for patrons. Teamwork and effective communication are essential for coordinating services and sharing information about library resources and programs.

Technology and Digital Resources: The role involves assisting patrons with technology within the library, including public computers, printers, e-readers, and online databases. Library Assistants help patrons navigate digital resources, troubleshoot basic technology issues, and guide on accessing digital library services.

Learning and Professional Development: The Library Assistant is encouraged to participate in professional development opportunities to stay informed about library trends, develop new skills, and enhance their ability to serve the community effectively. This includes training in customer service, library systems, and emerging technologies.

Flexible Schedule: This position is not remote. Library Assistants may work a variety of schedules, including evenings and weekends, to accommodate the library's hours of operation and ensure coverage during peak times or special events. Flexibility is required to meet the needs of the library and its patrons.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

THE CITY OF LA VERGNE IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, SEX, COLOR, RELIGION, NATIONAL ORIGIN, AGE, DISABILITY, OR VETERAN STATUS IN EMPLOYMENT OPPORTUNITIES.