Eastern New Mexico University

<h2>Position Overview</h2>
Position Summary: The Library Technical Assistant II – Access Services supports all aspects of Golden Library access services, including circulation, reserves, and interlibrary loan. This includes processing interlibrary borrowing and lending requests, stacks searching and document scanning and delivery, training and maintaining schedules for access services student workers, assisting with hold and overdue notices, stack maintenance, and library reserves services. This position reports to the Access Services Librarian.
<h2>Requirements</h2>
Duties and Responsibilities: Working in a team-oriented environment, the Library Technical Assistant II will:
<ul>
<li>Respond to requests for physical and electronic copies of library materials, scan documents for electronic delivery.</li>
<li>Perform searches for materials in an integrated library system and correctly interpret bibliographic data.</li>
<li>Identify and retrieve library materials, including electronic journals.</li>
<li>Correctly utilize and interpret bibliographic citations.</li>
<li>Participate in hiring, training, and supervising access services student employees; assist with daily supervision, direction, and problem-solving.</li>
<li>Communicate with other libraries via email and phone regarding bibliographic data, shipping, and other problems with lending requests and materials.</li>
<li>Communicate with ENMU researchers in person and via email and phone to clarify ILL policies and procedures and to resolve problems concerning their ILL requests.</li>
<li>Assist with maintaining circulation desk schedules for student workers; monitor advance requests, off/changes/gaps, and coordinate adjustments as needed, including coverage of the service desk.</li>
<li>Process community borrower library cards.</li>
<li>Perform stack maintenance, following established procedures and guidelines.</li>
<li>Assist with searching for missing, claimed returned, and claimed lost items.</li>
<li>Monitor and administer hold and overdue notices and checks/processes library materials.</li>
<li>Maintain library reserves services.</li>
<li>Troubleshoot and/or report system problems, as needed.</li>
<li>Conduct data gathering for reports and create miscellaneous reports for the Access Services Librarian and other areas upon request;</li>
<li>Contribute to Golden Library initiatives that further ENMU’s commitment to diversity and inclusion.</li>
<li>Regular and predictable attendance required</li>
<li>Perform other related duties and participate in special projects as assigned.</li>
</ul>
Minimum Job Requirements: High school diploma or equivalent.
Preferred Qualifications:
<ul>
<li>Technical and customer service experience in a library.</li>
<li>Experience working with access services, interlibrary loan, and/or document delivery in a library environment.</li>
<li>Experience with ILLiad/Tipasa, OCLC, Docline, or other combination of bibliographic and/or ILL management systems.</li>
<li>Experience with OCLC WorldShare or other integrated library system.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Evidence of strong attention to detail, problem-solving, analytical skills, and an ability to work with minimal direct supervision.
</li>
<li>Demonstrate initiative and proven ability to learn new technologies and adapt to change.
</li>
<li>Evidence of excellent oral, written, and interpersonal communication skills.
</li>
<li>Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
</li>
<li>Sound judgment and ability to analyze information and solve problems within the scope of the job responsibilities.
</li>
<li>Strong customer service skills and commitment to providing service effectively in a diverse environment.
</li>
<li>Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers, and with other libraries. Ability to work harmoniously and as a team player, thrive in a team-based environment, and have skills in fostering teamwork among others.
</li>
<li>Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, or other productivity software, and with the Web, web searching, and virtual/webex meeting technologies.
</li>
<li>Knowledge of Library of Congress/Dewey Decimal/SUDOCS Classification system, authority and subject heading systems, and the use of bibliographic utilities.
</li>
<li>Knowledge of library access services procedures, database management, and use of technology in a technical services library environment.
</li>
</ul>
<h2>Working Conditions</h2>
Physical Demand and Working Conditions:
<ul>
<li>Work is performed during normal work hours.</li>
<li>Work is sedentary in nature but at times requires exerting up to 25 pounds of force occasionally and/or a consistent amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.</li>
<li>Must be able to push heavy book trucks, move, and unpack boxes.</li>
</ul>
Essential Functions: [As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge, skills, and abilities, physical demands, and working conditions. This is not necessarily an all-inclusive listing.]
<h2>Additional Information</h2>
Application Review Date:
Condition of Employment: Must pass a pre-employment background check.
Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link at the top of this page. Please attach the following required documents to your electronic application:
Required Documents: Letter of Interest
Contact information for three references (blind or off-list reference checks may be conducted on finalists
Please ensure that you attach all required documents, even if you have applied for other positions at ENMU, as the committee does not have access to those records.
Equal Employment Opportunity /Title IX/IPRA. Eastern New Mexico University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the Office of Human Resources at (575) 562-2115. New Mexico is an open records state; therefore, ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Any concerns regarding sex discrimination should be addressed to the Title IX Coordinator at either <a href="mailto:titleix.coordinator@enmu.eu" rel="nofollow noopener" target="_blank">titleix.coordinator@enmu.eu</a>, (575) 562-2235, or Curry Hall Office 127, 1500 S Avenue K, Portales, NM 88130. Requests for inspection of public records should be sent to <a href="mailto:planning.analysis@enmu.edu" rel="nofollow noopener" target="_blank">planning.analysis@enmu.edu</a> . For any other inquiries, please contact Human Resources at (575) 562-2115 or e-mail <a href="mailto:ENMU.HRrecruiter@enmu.edu" rel="nofollow noopener" target="_blank">ENMU.HRrecruiter@enmu.edu</a> .
ENMU uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit <a href="http://www.dhs.gov/E-Verify" rel="nofollow noopener" target="_blank">www.dhs.gov/E-Verify</a>.
Insurance
Insurance for Eastern New Mexico University is offered through the New Mexico Public Schools Insurance Authority. High coverage and low coverage options are offered for medical and dental insurance so employees can choose the plan that’s right for them.
<ul>
<li>Health insurance is offered through both Blue Cross and Blue Shield of New Mexico and the Presbyterian Health Plan
</li>
<li>Dental insurance is offered through United Concordia, Delta Dental , and Blue Cross Blue Shield Dental
</li>
<li>Vision insurance is offered through Davis Vision.
</li>
<li>Life insurance is offered through Standard Life Insurance Company and UNUM Life Insurance Company.
</li>
<li>Life insurance is offered through Standard Life Insurance Company and UNUM Life Insurance Company.
</li>
</ul>
Retirement
Eastern New Mexico University participates with the New Mexico Educational Retirement Board (NMERB), Social Security, and Medicare.
The University also offers supplemental retirement plans. 403b and 457b plans are available through TIAA/CREF, AIG VALIC, Roth 403b and 457b plans are also available through TIAA/CREF.
Paid Time OffDuring the first year of service, full time non-exempt (hourly) employees accrue 7 hours of annual leave and 7 hours of medical leave per month. During the second year of service, full time non-exempt employees accrue 10 hours of annual leave and 10 hours of medical leave per month. During the third and subsequent years of service, full time non-exempt employees accrue 14.66 hours of annual leave and 14 hours of medical leave per month.
Employees must work for the University for three months before they are eligible to use annual leave. Temporary employees do not accrue leave. 
Employee Educational Assistance Plan
Eastern New Mexico University offers a tuition waiver for regular employees and retirees. This program waives the tuition for three courses (up to nine credit hours) per semester. Employees' spouses or children may be eligible to use the tuition waiver during any semester that it is not being used by the employee.

Library Technical Assistant - Access Services

Library Technical Assistant - Access Services

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