Library Technical Officer

• $91,923 to $97,346 per annum, plus superannuation
• Full-time, permanent
• CBD Location | City of Perth Library

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Join the City of Perth Library as a Library Technical Officer, where you will play a key role in supporting and maintaining the library’s technology systems and digital services. This position is responsible for ensuring the smooth operation of library hardware and software, including public computers, printing, copying and scanning services, audio-visual equipment, and mobile duress systems.

Working closely with the Team Leader Technical Services, you will assist in troubleshooting and supporting the integrated library management system and digital resources. You will also provide guidance and training to library staff, respond to customer technology enquiries, and contribute to the delivery of digital literacy initiatives that enhance the community’s access to information and technology.

Reporting to the Technical Services Team Leader at our City of Perth Library, your key responsibilities will include:

• Maintain and support the library’s technology infrastructure, including RFID equipment, public computers, digital signage, mobile duress systems, and audio-visual equipment.
• Administer and troubleshoot library-specific software and applications, ensuring reliable and effective service delivery.
• Provide technical support to library customers, resolving issues relating to printing, scanning, copying, and other digital services.
• Deliver training and ongoing support to library staff on corporate and library technologies through both formal training sessions and one-on-one assistance.
• Contribute to a seamless customer experience by ensuring library technology systems remain operational, accessible, and user-friendly.

About You

To succeed in this role, you will possess:

• Proven problem-solving abilities and the initiative to independently resolve technical issues in a customer-focused environment.
• Experience supporting and troubleshooting PCs, multi-function devices and customer-facing printing, copying, and scanning services.
• Experience working with vendors to support an IT environment.
• Strong technical capability across a broad range of hardware and software, including Windows 11 and Microsoft 365 applications.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly and provide effective training and support to staff and library customers with varying levels of digital literacy.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Monday 12 October 2026. Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.