Licensed Customer Service Representative

Customer Service Representative I (Licensed) | Remote

📍 Location: Remote (Candidates must be located within 1 hour of Urbandale, IA)

💲 Pay Rate: $24.00 - $25.00/hour

📅 Contract Length: 8 Months (Potential extension and possible permanent opportunity based on performance)

🖥️ Equipment Provided: Company equipment shipped directly to employees

⏱️ Interview Process: One interview only

Join a Growing Customer Service Team!

We are seeking Licensed Customer Service Representatives (CSR I) to support a leading benefits administration team in a fully remote environment. In this role, you will assist employees and consumers by discussing voluntary benefit options and helping them understand coverage that best fits their needs.

This is a customer-focused position with no sales requirements and primarily handles inbound calls.

What You'll Do

• Provide exceptional customer service through inbound phone support
• Assist customers with questions regarding voluntary benefits programs
• Explain available benefit options and help customers identify solutions that match their needs
• Serve as a third-party benefits administrator supporting well-known organizations
• Handle approximately 20-35 inbound calls per day
• Complete occasional outbound callbacks when requested
• Accurately document customer interactions and maintain compliance standards

Qualifications Required

• Active insurance license
• Must currently hold licenses in both Florida and California
• Ability to obtain additional required state licenses after hire at your own expense:
• Required: Michigan, New York, and Indiana
• Plus at least 3 of the following: New Jersey, Massachusetts, Ohio, Connecticut, Maryland, Pennsylvania, or Virginia
• Strong customer service and communication skills
• Reliable attendance and strong work ethic
• Ability to work independently in a remote environment

Education & Experience

• No specific education requirement
• Previous customer service experience preferred

Production Schedule

• Begins October 12
• Shifts scheduled between 8:00 AM and 6:00 PM CST

Technical Requirements

• Internet speed of at least 50 Mbps
• Wired internet connection strongly preferred
• Dedicated workspace suitable for a remote call center environment

Benefits of This Opportunity

✅ Fully Remote Position

✅ Equipment Provided

✅ One-Step Interview Process

✅ No Sales Quotas

✅ Opportunity for Extension or Long-Term Employment

✅ Supportive Training and Nesting Program

Interested?

Apply today!!

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PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

APPLY HERE!!