Licensed Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energy and organizational skills will help create a positive experience for every customer, whether through phone communication, email, or in-person interactions. This position offers an exciting opportunity to develop your office management and customer service expertise while contributing to a vibrant team environment.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in person
• Manage front desk operations, including greeting visitors and handling incoming calls with courteous phone etiquette
• Maintain accurate data entry records using productivity software such as Microsoft Office, spreadsheets, and Word processing tools
• Assist with office management tasks including filing, calendar management, and scheduling appointments or meetings
• Support client communication efforts by providing clear information about products or services and resolving issues efficiently
• Utilize technical proficiency in computer skills to update databases like QuickBooks and manage client records accurately
• Perform clerical duties such as proofreading documents, organizing files, and supporting administrative tasks to ensure smooth office operations

Experience

• Previous office experience or administrative support roles demonstrating strong organizational skills and multitasking abilities
• Familiarity with customer service principles and effective phone communication techniques
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry tasks with high accuracy and attention to detail
• Experience using multi-line phone systems and managing front desk responsibilities preferred
• Bilingual skills are a plus to enhance client communication across diverse populations
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong time management skills with the ability to prioritize tasks efficiently in a fast-paced environment

Join us in delivering outstanding customer support while honing your administrative talents! We value energetic individuals eager to make a positive impact through excellent service, technical proficiency, and organizational excellence. This paid position offers a rewarding environment where your skills can grow alongside our team’s success.

Pay: $17.00 - $21.00 per hour

Benefits:

• Paid time off

License/Certification:

• Insurance Producer License (Required)

Work Location: In person