Licensed Customs Agent

Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. It is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.

Licensed Customs Agent based at our Nadi Office who will be responsible for clearance of imported goods by correct tariff classification for the calculation of Customs payments and serves as intermediary between importers, shipping lines and Customs. The Customs clerk will report to Imports Manager.

Job Description

• Receive documents from Customer Care personnel for clearance purpose. This should include Bill of Lading, Suppliers Invoices, Evidence of Payment, C45 and Concession Letters where applicable
• Prepare and compile documents required by FRCS for the discharge/clearance of foreign cargo at domestic port.
• Prepare entry papers from suppliers invoice in accordance with Fiji Customs Service regulations and of other government agencies bearing on importation of goods, such as Biosecurity, Ministry of Health.
• Calculate value for Duty in accordance with appropriate tariffs. You must be well-versed in determining proper classifications and dutiable value and be fully aware of the vast number of commodities subjects. Requests for disbursement approvals from the Credit team. Based on client trading terms it will either be “COD” on which payment is to be collected on delivery of cargo, “on account” on which the credit team takes responsibility of collecting payment or “payment upfront” for first time clearances.
• Lodgment of documents to Customs for approvals.
• Arrangement of payment once D&V is confirmed and approved by Customs
• Provide storage of imported goods if required upon request by client or under bond to premises should clearance take more than intended time
• Confirm mode of delivery and advice delivery clerk to make arrangement with Transport Department
• Should the need arise; prepare documents for clients desiring to appeal duty charges imposed by FRCS.
• Weekly summation of jobs done – cleared/uncleared/transshipments.
• If the operations staff are busy, the agent is to attend to examination at the premises of the client and execute delivery.
• assisting with exports and transshipment entry registration when required.
• Assist other departments as and when required.
• Any other tasks assigned to.

Qualifications Education

• Diploma in Business Customs or Higher Education Diploma in Customs
• Valid Group 2 driver's License

Experience

• Relevant experience in a similar role
• Knowledge of Shipping and Logistics Operations.
• Experience in dealing with customs clearance and logistics

Skills

• Excellent interpersonal, verbal and written communication skills
• High level of integrity and work ethics; strong attention to detail
• Pro-active team player
• Highly skilled with technology and intermediate proficiency with Microsoft suite
• Experience in preparation of Customs Import / Export and Drawback entries.
• Experience in the shipping industry is advantageous, providing valuable context and familiarity with industry-specific processes.
• Knowledge of CargoWise, Peachtree, or Logisys software will be an advantage
• Ability to develop a robust set of analytical resources, create meaningful reports, and implement methodologies to enhance decision-making support.
• Thrive in a dynamic, fast-paced, and entrepreneurial environment, adapting quickly to evolving challenges and opportunities.
• Exhibit excellent organizational, analytical, and Excel skills, ensuring accuracy and efficiency in financial management.
• Display a strong commitment to providing exceptional customer service, prioritizing client satisfaction and building lasting relationships.

Additional Information

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving - allowing you to donate company money to a cause of your choice.
• Project Wonderful - Staff spend a day in the community helping with various projects.
• Company focused on wellness and health

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