Licensed Customs Broker

We're looking for competent (Newly) Licensed Customs Broker for our Sales and Documentation Department.

We currently have two job openings for LCB:

1. Documentation Specialist - Operations Department:

2. Key Account Specialist - Sales Department

DOCUMENTATION SPECIALIST:

The Documentation Specialist is responsible for managing, organizing, and maintaining all documentation related to the import/export process, ensuring accuracy, compliance, and timely completion. The role involves working closely with clients, internal teams, and external parties to facilitate smooth document processing and address any related concerns.

Job Description:

• Receive and review draft shipping, customs, and other import/export documents from the Key Accounts Specialist.
• Verify the accuracy, completeness, and consistency of draft documents, including Bills of Lading and supporting documentation.
• Forward Bills of Lading and other relevant documents to the Data Entry Specialist for timely encoding into monitoring systems and databases.
• Coordinate with the Key Accounts Specialist regarding document discrepancies, missing information, amendments, and other shipment-related concerns.
• Follow-up on missing, incomplete, or pending documents to ensure the timely completion of shipment requirements.
• Follow-up on the final shipping and supporting documents and ensure that updated and complete copies are properly received, recorded, and filed.
• Monitor documentation status and maintain accurate records of received, pending, and completed documents.
• Organize and maintain documentation files for proper record-keeping, easy retrieval, and audit purposes.
• Coordinate with internal teams and relevant stakeholders to resolve documentation issues and help prevent delays in shipment processing.
• Maintain accurate documentation trackers and provide timely updates on pending, outstanding, or completed requirements.
• Ensure that all required shipping and supporting documents are properly maintained and processed in accordance with company procedures and applicable regulations.
• Assist in other documentation-related tasks and administrative duties as may be assigned by the supervisor.

KEY ACCOUNT SPECIALIST:

The Key Account Specialist is responsible for managing and growing strategic customer accounts by developing strong client relationships, ensuring operational excellence, and identifying business growth opportunities. The role serves as the primary liaison between clients and internal departments to ensure customer satisfaction, retention, and long-term partnership development.

Core Responsibilities

Account Relationship Management

• Serve as the primary point of contact for assigned key accounts
• Build long-term relationships with clients and decision makers
• Conduct regular account reviews and business meetings
• Ensure high customer satisfaction and retention

Business Development & Revenue Growth

• Identify upselling and cross- selling opportunities (add extra billable services)
• Develop account growth strategies and business plans. Annual sales growth plan per assigned account
• Monitor sales performance against targets - track their assigned accounts achievement of planned volume and make plan adjustments to recover if volume drops
• Support contract renewals and commercial negotiations - Ensures that key accounts abide by the service contract and is renewed every year.
• Revenue growth Plans
• Escalation management
• Long-term partnerships
• Client retention programs

Operational Coordination

• Coordinate with Operations, Brokerage, Transport, (Contracted Warehouse if any), and Finance teams.
• Ensure timely processing and fulfillment of assigned client requirements
• Monitor service delivery performance and issue resolution - making sure that departments are fulfilling their commitments to agreed or standard service levels (days/process, service updates daily)
• Escalate critical concerns when necessary - when service delivery hits a snag, they escalate to head of department for immediate action, or to CEO

Client Support & Problem Resolution

• Receives and resolve client concerns proactively and professionally
• Monitor service quality and compliance with agreed SLAs and update clients on Top1’s performance level.
• Maintain strong communication during shipment or project execution - providing regular feedback at key service milestones

QUALIFICATIONS:

• Bachelor’s degree in Customs Administration, Business Administration, Logistics, Supply Chain Management, or any related field.
• Should be a Licensed Customs Broker
• At least 1 year of relevant work experience in documentation, import/export, logistics, freight forwarding, customs brokerage, or a related field is preferred.
• Experience in handling Bills of Lading, manifests, shipping documents, and other import/export documentation.
• Basic knowledge of Bureau of Customs (BOC) procedures and documentation requirements is an advantage.
• Familiarity with document monitoring, filing, tracking, and record-keeping processes.
• Ability to manage multiple shipments and documentation requirements while meeting established deadlines.
• Strong communication and relationship-building skills
• Excellent coordination and problem-solving ability