Licensed Insurance Customer Service Representative

Job Overview

Welcome to Fred Streszoff Allstate Agency, where we believe that insurance is more than just paperwork—it is about looking out for our neighbors in Woodbridge. We are a close-knit group that values kindness, reliability, and the human connection we build with every person we assist. Our office is a warm, inviting place where your voice is heard and your hard work is truly appreciated. We are currently looking for a Licensed Insurance Customer Service Representative to join our family. In this role, you will be the friendly face and voice our clients rely on when they have questions or need support with their policies. You will play a vital role in our daily operations, helping us solve problems and provide comfort to families in our community. If you enjoy making someone's day a little brighter and want to be part of an agency that puts people first, we would love to get to know you. We are looking for someone who genuinely cares about their work and wants to grow alongside us here in Virginia.

Salary Range: $45,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule

Requirements

Active Virginia Property & Casualty Insurance License.

Previous experience working in a customer service or office-based role.

Ability to navigate multiple computer systems simultaneously.

Clear, polite, and effective communication skills, both over the phone and via email.

High attention to detail when documenting policy changes.

Strong organizational skills to manage daily client inquiries.

Responsibilities

Serve as the primary point of contact for our existing policyholders, addressing their concerns with care and accuracy.

Process policy updates, payments, and document requests efficiently.

Review existing coverage with clients to ensure they have the protection that fits their current life stage.

Maintain accurate client records within our agency management system.

Collaborate with the rest of our office to ensure a smooth, helpful experience for everyone who walks through our doors or calls us.

Look for opportunities to educate clients on different insurance products that might offer them better value or peace of mind.

About Us

Fred Streszoff Allstate Agency is a trusted and established presence in the insurance industry, dedicated to providing comprehensive and personalized protection for individuals, families, and businesses. We pride ourselves on building lasting relationships with our clients, understanding their unique needs, and offering tailored insurance solutions that deliver peace of mind. Our commitment extends beyond policies; we are a pillar of support, ready to guide our clients through life's uncertainties with expertise and empathy.

Our agency fosters a professional yet incredibly welcoming environment, where collaboration and client-centricity are at the heart of everything we do. We believe in empowering our team members with the knowledge and resources to excel, encouraging continuous professional development and a supportive atmosphere. At Fred Streszoff Allstate Agency, you’ll find a community of dedicated professionals who are passionate about making a positive impact on our clients' lives. If you are seeking a career where you can genuinely help others, build meaningful connections, and grow within a respected insurance agency, we invite you to explore opportunities with us and become part of our family.