Licensing Operations Specialist

Licensing Operations Specialist - £15.38 per hour via Umbrella Company - 8.5 Month Contract - Birmingham (Hybrid) - SCC Flex Contract

We are seeking a detail-oriented Licensing Operations Specialist to join our Quoting Operations team within RevOps on an SCC Flex contract. This is an excellent opportunity for a Licensing Operations Specialist with strong software licensing knowledge, particularly across Microsoft technologies, who thrives in a fast-paced, customer-focused environment. The successful Licensing Operations Specialist will play a key role in supporting sales teams, vendors, and customers by delivering accurate, compliant, and commercially competitive software quotations.

Your responsibilities as the Licensing Operations Specialist:

• Act as the go-to Licensing Specialist for Microsoft software licensing and other strategic software vendors as required.
• Maintain up-to-date knowledge of software licensing programmes, vendor policies, and commercial best practices.
• Qualify customer requests and engage directly with customers to fully understand their licensing requirements.
• Support specialist sales teams throughout the quotation and order lifecycle.
• Ensure pricing submissions utilise the most appropriate pricing structures, agreements, and customer banding levels.
• Produce accurate, customer-facing quotations and associated documentation.
• Respond to quotation-related queries and provide specialist licensing guidance.
• Participate in internal and customer-facing meetings and conference calls to support the quotation process.
• Complete relevant training and industry accreditations where required.
• Act as a central point of contact for operational order requirements.
• Build and maintain strong working relationships with sales teams, suppliers, and software vendors.
• Support and manage vendor-specific processes at quotation and order stage, including CSP quoting and consumption billing activities.
• Ensure customer orders are processed accurately and efficiently while maintaining vendor compliance.
• Contribute to continuous improvement initiatives and uphold company policies and procedures at all times.
• Deliver exceptional customer service throughout the end-to-end licensing process.

As a successful Licensing Operations Specialist, you will have:

• Proven experience working within software licensing, IT services, technology sales support, or a similar industry environment.
• Strong understanding of Microsoft licensing and software procurement processes.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to produce accurate work under pressure.
• Experience supporting quotations, order processing, or commercial operations activities.
• Good analytical and commercial awareness.
• The ability to manage multiple priorities and deliver against deadlines.
• Strong relationship-building and stakeholder management skills.
• A customer-first approach with a commitment to service excellence.
• The ability to work independently and collaboratively within a fast-paced environment.
• A flexible and adaptable approach to changing business demands.
• Experience with CSP licensing, software vendors, or IT reseller environments would be advantageous.

If you are an experienced Licensing Operations Specialist looking for your next contract opportunity and want to join a collaborative team supporting strategic software vendors and customers, we'd love to hear from you. Apply today to be considered for this Licensing Operations Specialist position. Professional references required.

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