Licensing Specialist

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)
Start Date: ASAP
Schedule: 9:00PM-6:00AM (Manila) M-F
**Equipment:**Company Provided

Responsibilities of a Licensing Specialist:

• Perform simple to moderate complex configuration of Salesforce records to ensure customers have access to licenses according to their subscription
• Update account settings on platforms aside from Salesforce to supplement standard provisioning processes
• Work closely with Sales & Customer Success teams to answer questions and help with subscription management issues
• Apply critical thinking skills to identify internal errors, and troubleshoot customer licensing issues.
• Monitor the Onboarding email inbox and respond with appropriate level of escalation and urgency to the team
• Manage Provisioning Case and Support Request Queues
• Submit tickets to relevant teams for resolution of out of scope issues
• Maintain accurate account information to assist in reporting and process management

Required Qualifications for a Licensing Specialist?

• A bachelor’s degree in computer science, information technology, or a related field. Alternatively, earned Short-Course/Degree or Vocational Degree
• 1-2 years Minimum number of years of experience on a similar role or CSR role in IT or SaaS industry
• Experience with cloud-based / SaaS solution technical support (Salesforce.com / Office 365 etc.) is an advantage.
• Experience as Salesforce end-user or similar CRM tool
• Background in renewal management and/or subscription management role
• Expresses ideas and suggestions in an organized and concise manner.
• Produces documents that are clear, concise, and grammatically correct.
• Solicits and readily accepts constructive feedback.
• Researches and collects appropriate data points for effective decision-making.
• Readily makes recommendations and includes necessary documentation and material to support conclusions.
• Supports team decisions to implement changes, suggestions, improvements, and solutions.
• Encourages and supports the exploration and application of best practices
• Eye for detail especially while configuring License records.
• Time-management skills are required, as well as the ability to handle multiple tasks.

Ninja Perks and Benefits

*Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/7iO7NrQBFYdpQOvQ3whNe