Licensing Specialist

Licensing Renewal Coordinator

Client: Indiana Department of Insurance (IDOI)

Location: Indiana — On-site

Employment Type: Contract

Project End Date: June 30, 2027

About the Role

Computer Consultants International (CCI) is seeking a detail-oriented Licensing Renewal Coordinator to support the Indiana Department of Insurance. This role focuses on reviewing and processing insurance producer, consultant, and agency license renewals and reinstatements in accordance with applicable state laws, regulations, policies, and procedures.

The successful candidate will provide customer service, review applications and supporting documentation, maintain accurate records, communicate with stakeholders, and assist with licensing system issues and process improvements.

Key Responsibilities

• Review and process resident and non-resident insurance producer, consultant, and agency license renewal and reinstatement applications.
• Examine supporting documentation, including civil, criminal, and administrative records, to help determine eligibility under applicable state requirements.
• Communicate licensing requirements, renewal procedures, reinstatement steps, and application status to applicants and other stakeholders.
• Coordinate with internal teams, enforcement personnel, system vendors, and other state departments of insurance to verify records and resolve concerns.
• Use licensing systems and databases, including Vertafore/Sircon, NIPR, FINRA BrokerCheck, and other relevant platforms.
• Process reinstatement waiver forms and track applicants’ progress toward meeting reinstatement requirements.
• Assist with troubleshooting licensing system errors and identifying opportunities for process improvements.
• Help maintain licensing renewal and reinstatement information on the department’s website.
• Review continuing education extension and retirement exemption requests with management.
• Provide backup receptionist support when needed.

Required Qualifications

• Strong customer service experience in a business or professional environment.
• Practical knowledge of Microsoft Office, including Word, Excel, and Teams.
• High school diploma or equivalent.
• Strong attention to detail, organization, documentation, and communication skills.
• Ability to review applications and records accurately and follow established policies and procedures.
• Ability and willingness to work on-site in Indiana.

Preferred Qualifications

• Experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.
• Previous call center or customer support experience.
• Experience with licensing, compliance, application processing, or regulated administrative work.
• Familiarity with insurance licensing systems, databases, or records management.

Work Arrangement

This is an on-site, short-term contract assignment supporting the Indiana Department of Insurance. The stated project end date is June 30, 2027.

Interested candidates should submit an updated resume highlighting relevant customer service, administrative, insurance, and application-processing experience.