Life Sciences - Application - Specialist

Job Information

• Industry Health Care
• Job Type Full time
• Job Location Menara Biomed, 13, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
• Salary Range MYR 5,000 - 5,999
• City Bandar Sri Damansara
• Country Malaysia

Job Description

Technical Support and Customer Engagement

• Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products. Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.

Training and Workshops

• Conduct product installations, refresher trainings, and user support sessions for customers.
• Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency. Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.

Sales and Marketing Support

• Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
• Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
• Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies. Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.

Compliance and Quality Assurance

• Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
• Uphold company policies, safety standards, and ethical business practices during all customer interactions. Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.

Reporting and Documentation

• Prepare and submit weekly activity reports to the supervisor. Maintain accurate records of customer interactions, product installations, and technical issue resolutions.

General and Ad Hoc Duties

Perform other related duties and assignments as assigned by the Director or immediate superior.

Requirements

• B.Sc., M.Sc., or Ph.D. degree in Biomedical Science, Molecular Biology, Genetics, or a related field within the life sciences.
• Knowledgeable with broad experience in molecular biology techniques and applications such as Real-Time PCR (qPCR), next-generation sequencing (NGS), Sanger sequencing, or microarray.
• Working experience in laboratory environment, preferably in research institution with a minimum of three years of application support or training in life sciences field are required.
• Demonstrate a solid understanding of contemporary research methodologies and laboratory protocols.
• Experience in emerging bioinformatics tools, public databases, and troubleshooting sample-to-result issues is an added advantage.
• Good interpersonal and customer service skills.
• Effective communication skills, both orally and in writing.
• Strong analytical mind and troubleshooting skills.
• Independent, responsible, and well-organised with the ability to manage multiple tasks.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Proactive in continuous learning and keeping abreast of technological advances.
• Possess own transport and willing to travel; allowance is given accordingly.