Lift Operator – Schuss Mountain

About Shanty Creek Resort

Shanty Creek Resort is committed to providing our guests with a unique Northern Michigan experience. Our friendly and caring team welcomes guests with exceptional service and genuine, old-fashioned hospitality. We believe that honest, long-lasting relationships with our guests, employees, neighbors, and surrounding environment allow our people and our business to thrive.

About the Position

Lift Operators play an essential role in creating a safe, welcoming, and enjoyable experience for guests at Schuss Mountain. This position is responsible for operating and monitoring assigned ski lifts, assisting skiers and snowboarders as they load and unload, and ensuring that all established safety procedures are consistently followed.

Lift Operators work closely with Ski Operations, Ski Patrol, and Maintenance to respond to guest needs, communicate concerns, and support efficient lift operations throughout each shift.

Essential Duties and Responsibilities

• Safely and efficiently operate assigned ski lifts.
• Assist guests with loading and unloading as needed.
• Welcome guests and provide friendly, helpful service.
• Monitor lift operations and surrounding areas for safety concerns.
• Perform required operational and safety checks.
• Follow and enforce all established safety procedures.
• Maintain orderly and safe lift lines and loading areas.
• Respond appropriately to guest questions and concerns.
• Immediately report mechanical or operational issues to the appropriate team member.
• Communicate and collaborate with Ski Patrol, Maintenance, and other Ski Operations employees.
• Maintain a clean and organized work area.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Ability to work safely in outdoor conditions, including cold temperatures, snow, wind, and other changing weather conditions.
• Strong communication and customer-service skills.
• Dependable, attentive, and safety-focused.
• Ability to follow instructions and established procedures.
• Availability to work weekends, holidays, and evenings as required.

Preferred Qualifications

• Previous experience as a lift operator or in a related hospitality, recreation, or outdoor position.
• Basic knowledge of ski-lift operations and safety procedures.
• Current First Aid and CPR certification.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Commitment to providing excellent guest service.
• Careful attention to safety and operational details.
• Ability to remain alert and focused throughout the shift.
• Ability to recognize concerns and respond calmly and appropriately.
• Ability to work effectively as part of a team.
• Basic problem-solving skills.
• Ability to communicate mechanical or operational concerns clearly and promptly.

Physical and Work Requirements

• Ability to work outdoors for extended periods in winter weather.
• Ability to stand and remain active throughout the scheduled shift.
• Ability to bend, reach, push, pull, and assist guests when necessary.
• Ability to work around moving mechanical equipment while following all safety requirements.
• Ability to wear the required uniform and appropriate winter-weather clothing.

Our Commitment

Shanty Creek Resort is an equal opportunity employer. We are committed to creating a welcoming workplace and providing equal employment opportunities to all qualified applicants and employees.