Lift Ops Ticket Checker

About the Role:

As a Ticket Checker, you are one of the first team members guests interact with when hitting the slopes! You will play a vital role in keeping lift lines organized, validating guest passes, and setting a positive, welcoming tone for the day. This role is ideal for individuals who enjoy customer service, working outdoors, and engaging with a high-energy crowd!

Key Duties & Responsibilities:

• Access Control: Scan and verify all lift passes, day tickets, and credentials to ensure valid access. Maintain knowledge of all pass types, promotions, and resort policies.
• Maze & Crowd Management: Organize and merge lift lines efficiently to minimize wait times and maximize chair capacity.
• Guest Relations: Greet guests warmly, answer questions about resort terrain, dining, and daily events, and assist in resolving ticket issues.
• Department Support: Assist Lift Operations with morning set-up and evening teardown of maze poles, ropes, and signage. Perform routine snow clearing around scanning zones and maze entry points.
• Safety Awareness: Remain vigilant for potential safety hazards in line, assist with misloads, and support team members in emergency situations.

Qualifications & Requirements

• Age Requirement: Must be at least 16 years old (or 18+ based on resort policy).
• Skiing/Snowboarding: Skiing or riding ability is not strictly required for this role, though helpful depending on station assignment.
• Customer Service: Strong interpersonal skills, enthusiastic attitude, and clear communication in English.
• Availability: Must be able to work weekends, holidays, and peak periods.
• Reliability: Must have dependable winter transportation to arrive on time for scheduled shifts.

Physical Requirements & Work Environment

• Outdoor Conditions: Must be comfortable standing outdoors in cold, windy, and snowy alpine weather for extended periods.
• Physical Effort: Ability to lift, push, or pull up to 50 lbs, operate hand scanners, and perform light snow removal.