Lighting Controls & Smart Systems Technical Support Specialist

Location: Vancouver, BC

Employment Type: Full-time, Permanent

Work Arrangement: In person

Compensation: Competitive wages

Role Overview

BL Lighting is hiring a Lighting Controls & Smart Systems Technical Support Specialist to support lighting control systems, dimming systems, smart lighting products, and related technical workflows.

This is a client-facing technical support role focused on troubleshooting, documentation, technical communication, and coordination. Most work is performed from our Vancouver office and involves helping clients, contractors, suppliers, manufacturers, and internal team members resolve technical issues.

About BL Lighting

BL Lighting is a Vancouver-based architectural and specialty lighting manufacturer with decades of experience supporting commercial, architectural, entertainment, retail, and custom lighting projects across North America.

What You’ll Do

• Support lighting control and smart lighting projects from product selection through troubleshooting
• Communicate with clients, contractors, suppliers, manufacturers, and internal team members
• Troubleshoot lighting controls, dimming systems, smart lighting products, and related technical issues
• Review drawings, wiring diagrams, fixture schedules, specifications, and system documentation
• Help test, configure, and troubleshoot lighting control products and related systems
• Coordinate with manufacturers and suppliers to clarify technical requirements
• Document issues clearly and follow up on open items
• Learn BL Lighting’s products, software tools, internal systems, and project workflows
• Help improve internal technical-support processes and documentation

What We’re Looking For

The right candidate should have a strong technical foundation, good troubleshooting instincts, and professional communication skills.

Strong candidates may come from backgrounds such as:

• Lighting controls, dimming, DMX, architectural lighting, entertainment lighting, stage lighting, or event lighting
• AV systems, automation, smart home systems, BMS, low-voltage systems, or building systems
• Networking, telecom, IT support, technical support, or systems troubleshooting
• Electrical, electronics, computer systems, CAD, AGi32, technical design, or technical documentation

Required Qualities

• Minimum 2 years of experience in a relevant technical role
• Strong troubleshooting and problem-solving ability
• Comfortable learning technical products, software interfaces, and system documentation
• Able to read or learn to read drawings, wiring diagrams, specifications, fixture schedules, or technical manuals
• Professional spoken and written English for daily client communication
• Comfortable calling clients, suppliers, manufacturers, and internal team members to gather information and solve problems
• Able to work full-time in person at our Vancouver office

Why Join BL Lighting?

This is an opportunity to build a specialized technical career in lighting controls and smart systems while working with a knowledgeable, close-knit team. You will receive training on BL Lighting’s products and internal workflows while contributing to stronger technical support systems.

How to Apply

Please submit your resume and briefly describe any experience you have with lighting controls, dimming, DMX, AV systems, automation, BMS, low-voltage systems, networking, technical support, AGi32, CAD, or technical troubleshooting.Please submit your resume and a short note explaining why you would be a strong fit for a product training, presentation, and sales enablement role.

Equal Opportunity Statement

BL Lighting is an equal-opportunity employer. We welcome applicants from diverse backgrounds, experiences, and perspectives. We are committed to a respectful and inclusive hiring process.

Accommodation is available upon request for candidates participating in the recruitment process. The B.C. Human Rights Tribunal notes that employers have a duty not to discriminate in employment and a duty to take reasonable steps to avoid adverse effects based on protected grounds.