LIHEAP INTAKE WORKER

OVERVIEW:
LIHEAP INTAKE WORKER

ENERGY/WEATHERIZATION DEPARTMENT

Under supervision of the Lead LIHEAP Intake Worker, incumbent will provide direct services and community

outreach, and assist clients in obtaining needed LIHEAP Utility Assistance services. This is a non-exempt

position.

ESSENTIAL FUNCTIONS:
? Perform outreach, intake, and determine client eligibility;

? Input applications to a computer database;

? Provide information to clients regarding their application;

? Refer individuals to other community agencies or resources if necessary;

? Maintain records; assist in preparing reports and processing approval applications for payment;

? Drive to offsite locations for community outreach;

? Represent and speak on behalf of the Agency before community groups;

? Encourage and organize community participation in the program;

? Maintain client confidentiality and excellent customer service;

? Attend workshops and staff meetings;

? Perform miscellaneous duties to support Department and Agency goals

EXPERIENCE, KNOWLEDGE AND ABILITIES:
? Bilingual: English/Spanish is a must

? Two years’ experience in community work;

? Knowledge of community resources;

? Ability to perform general office, record keeping and simple math accounting tasks;

? Computer literate; ability to use word processing and spreadsheet software;

? Ability to follow written and oral directions and communicate effectively orally and in writing;

? Ability to enlist community support and work cooperatively with seniors, low-income clients, staff and

volunteers

LICENSES:
? Valid California driver’s license, current DMV report, reliable transportation, and California vehicle insurance.

PHYSICAL REQUIREMENTS:
? Ability to walk, stoop and squat as needed; ability to lift and carry up to 40 pounds occasionally and to sit as

much as 60 % of scheduled time; performing the essential functions of the position, with or without

reasonable accommodation.

EDUCATION:
? High school graduate or GED