Line Compliance

About the role

The Compliance Officer is responsible for supporting the organization's adherence to regulatory, contractual, and internal compliance requirements. The role involves monitoring compliance controls, supporting audits, and providing guidance to operations to mitigate regulatory and operational risk.

Key responsibilities

• Monitor operational activities to ensure compliance with applicable laws, regulations, client requirements, and internal policies
• Conduct routine compliance reviews, quality checks, and control testing within assigned processes
• Identify, document, and escalate compliance gaps, policy deviations, and emerging risks
• Support audits, assessments, and regulatory or client inquiries by providing required evidence and documentation
• Track remediation plans, corrective actions, and closure of identified issues
• Provide compliance guidance and clarifications to operations and stakeholders
• Support compliance training, awareness initiatives, and policy dissemination
• Maintain accurate compliance records, logs, and trackers

About you

• Bachelor's degree in business, Legal Studies, Risk Management, or related field
• Working knowledge of applicable laws, regulations, and regulatory guidance relevant to the business (e.g., FDCPA, TCPA, AML, data privacy, consumer protection)
• Understanding of client contractual compliance requirements and service-level obligations
• Awareness of first-line compliance responsibilities within a three-lines-of-defense framework
• Familiarity with internal policies, SOPs, and control requirements
• Basic understanding of audit, issue management, remediation tracking, and regulatory reporting concepts
• Ability to identify regulatory risks and translate requirements into operational controls
• Excellent communication skills
• Highly analytical and attention to details
• Strong leadership and interpersonal skills; must exhibit good independent judgement