LINKEDIN VOICE PROCESS

LinkedIn Voice Process Specialist

Summary

We are seeking a dedicated professional to join our IT Services team in a critical role focused on managing voice-based interactions for LinkedIn. This position is pivotal in ensuring seamless customer engagement, where the incumbent will utilize active listening and strong problem-solving capabilities to address inquiries and resolve issues efficiently. The ideal candidate will bring a minimum of one year of experience within the BPO sector, demonstrating exceptional verbal communication skills and fluency in English, as verified through a Versant assessment. This role is essential for maintaining high standards of customer satisfaction and professional representation of the brand.

Responsibilities

• Actively listen to client communications to accurately identify needs and concerns.
• Employ effective problem-solving techniques to resolve customer issues promptly and professionally.
• Manage direct customer interactions via voice channels to ensure a positive user experience.
• Deliver clear, professional, and courteous communication during all calls.
• Navigate and utilize internal systems to process requests and provide accurate information.
• Adhere to established protocols for issue resolution and quality assurance.

Requirements

Requirements:

• Possess at least one year of prior experience working within a Business Process Outsourcing (BPO) environment.
• Demonstrate strong active listening skills and the ability to analyze situations quickly.
• Exhibit excellent problem-solving abilities to handle complex customer scenarios.
• Show proficiency in professional communication and customer interaction management.
• Maintain high standards of verbal communication skills.
• Achieve a required level of English fluency as confirmed by a Versant assessment.
• Be prepared to work within the salary range of ₹3-4 LPA.