Linux Shift Senior Support

As part of our Technical Support team, you’ll help keep our customers’ systems running smoothly while providing friendly and reliable support.

Your day-to-day responsibilities will include:

• Respond to customer questions via email, phone, and online chat.
• Troubleshoot technical issues and escalate more complex cases to the wider Support team when needed.
• Monitor customer software, servers, and infrastructure to identify and resolve issues.
• Support Linux and Windows server environments.
• Assist customers and partners with software deployment and setup.
• Complete scheduled IT maintenance and support activities.
• Keep clear records of customer issues and help identify recurring problems.
• Support new team members with laptop setup, account creation, and basic IT onboarding.
• Learn about new products and technologies and help customers get the most out of them.
• Help the team meet service targets while delivering a positive customer experience.

What We’re Looking For

You don’t need to be an expert in everything listed below. We’re looking for someone with a good IT foundation, a willingness to learn, and a passion for solving problems.

Ideally, you’ll have:

• At least 1 year of experience in IT support or a similar technical role .
• Hands-on experience or a good working knowledge of Linux .
• Basic understanding of networking concepts such as LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls .
• Good troubleshooting and problem-solving skills.
• Good written and verbal English communication skills .
• Confidence working with customers and explaining technical issues clearly.
• A positive attitude and willingness to learn new technologies.

Great If You Have, But Not Essential

Experience with any of the following would be a bonus:

• Windows Server
• Monitoring tools such as Nagios, CheckMK, Prometheus, or Grafana
• Cloud platforms such as AWS, Azure, or GCP
• Docker or Kubernetes
• Shell scripting, Bash, Python, PowerShell, or similar
• CouchDB
• Storage and file systems such as ZFS, DRBD, RAID, LVM, btrfs, or CEPH
• Security-sensitive environments
• AI or machine learning technologies