Liquor Store Manager

About the Role

We are looking for an experienced, customer-focused Liquor Manager to lead our liquor department and team. This position is responsible for the overall operation of the department, including customer service, team leadership, ordering, inventory, merchandising, pricing, sales, and compliance.

The ideal candidate is an organized and motivated leader who enjoys working with customers, developing employees, creating an inviting department, and driving strong sales results.

What You'll Do

Lead and Develop the Team

• Direct and support department employees by establishing daily priorities and following up on assigned tasks.
• Create employee schedules based on business needs, sales, and labor budgets.
• Train, coach, and provide feedback to team members.
• Conduct performance reviews and support employee development.
• Maintain department standards for customer service, appearance, cleanliness, and professionalism.
• Communicate effectively with the Store Director and other departments.

Provide Exceptional Customer Service

• Create a welcoming and positive experience for every customer.
• Assist customers with product selection and provide knowledgeable recommendations.
• Resolve customer concerns professionally and effectively.
• Build relationships with customers and give them reasons to return.
• Support front-end operations and overall store needs when necessary.

Manage Ordering & Inventory

• Oversee ordering and ensure products are available when customers need them.
• Monitor inventory levels and minimize out-of-stocks.
• Work with approved vendors and coordinate special buys and seasonal products.
• Stay informed about new products, trends, and customer requests.
• Receive and verify merchandise for quality, quantity, pricing, and accuracy.
• Maintain proper product rotation and storage.

Drive Sales & Merchandising

• Create attractive, organized, and safe product displays.
• Develop merchandising plans for promotions, holidays, and seasonal events.
• Monitor pricing and ensure shelf tags and promotional signage are accurate.
• Ensure products and prices are correctly entered into the scanning system.
• Monitor department sales and gross profit and make adjustments as needed.
• Work with the Store Director and other leaders to support advertising and promotional plans.
• Promote products through knowledgeable customer service and solution-based selling.

Manage Department Operations

• Monitor department expenses, shrink, invoices, credits, and other operational expenses.
• Prepare for and conduct department inventory.
• Maintain accurate records and documentation.
• Monitor department cleanliness, organization, and overall appearance.
• Ensure equipment is properly maintained and report service needs.
• Follow all loss prevention, safety, and operational procedures.

Maintain Compliance

• Follow all company policies and procedures.
• Comply with all applicable local, state, and federal laws and regulations governing the sale and handling of alcoholic beverages.
• Promote a safe working environment for employees and customers.

What We're Looking For

• 2+ years of retail experience preferred.
• Previous leadership or supervisory experience preferred.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic math and computer skills.
• Ability to organize and prioritize multiple responsibilities.
• Ability to work independently while also being a strong team player.
• Ability to work a flexible schedule based on the needs of the department, including weekends and holidays.
• Must be able to meet applicable age and legal requirements for working in a liquor department.

Physical Requirements

This position requires frequent standing, walking, bending, reaching, and lifting.

• Ability to regularly lift and carry up to 20 pounds.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to perform repetitive motions and safely operate department equipment as required.

Why Join Our Team?

As a Liquor Manager, you'll have the opportunity to lead a team, build relationships with customers, and have a direct impact on the success of your department. We value great customer service, teamwork, employee development, and creating a positive experience for both our customers and employees.

Apply today to join our team!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person