Litigation Operations Manager

Who you are

• 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in-house legal department
• Bachelor's degree with ABA-approved Paralegal certification or Associates/Bachelor’s degree in paralegal studies
• Significant experience on a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload
• Strong analytical capabilities and problem-solving skills. Stellar written and verbal communication, and a keen attention to detail
• Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse and CRM
• Knowledge of litigation scoring models and the variables that inform their performance
• Experience executing post judgement remedies (liens, garnishments, dormant judgement sales etc.)
• Expertise with data management, dashboard development and statistical analysis. Ability to effectively communicate data metrics and insights to key stakeholders and leadership

What the job involves

• We are seeking a highly organized and experienced litigation manager (para-legal) to oversee management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices
• This individual will provide oversight of our active SoFi litigation placements with our attorney network across Personal Loans, Student Loans and Credit Card accounts. They will review each network’s caseload and work on optimizing execution, including assistance with preparations for hearings, mediations, arbitrations, and trials
• The role will be responsible for reviewing individual cases, assessing the proposed pleadings, settlement arrangements, and ensuring proper documentation is available and provided as the case demands
• They will act as cross-functional liaison between our external litigation network, and SoFi’s in-house counsel, in legal matters that straddle both sides (like a customer’s motion to compel arbitration), and will be expected to have regular engagements with internal partners including, Compliance, Finance, Internal Audit, and Third Party Risk Management
• They will work with our Recovery analyst to track performance at the network, state, and product level, introducing key industry metrics/KPIs and delivering regular portfolio reporting to management
• They will evaluate our current litigation engagement model with an eye to improving our internal processes and platforms, identifying workflow gaps and implementing operational enhancements to further our efficiency
• They will demonstrate excellent organizational and project management skills, including the ability to manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines

Benefits

• Comprehensive health, vision, dental, life insurance, and disability benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs, up to $5,250 per year
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Flexible time off
• Fertility and family planning options
• Free financial classes