Live Betting Operator

About us

betr is a fast-growing, high-energy wagering and entertainment business. We're a collaborative team that likes to do things differently – curious, driven people who dive in, learn fast and get involved across the business.

About the role

The Live Betting Operator is responsible for supporting live and in-play betting - processing bets quickly and accurately, relaying market and odds updates to customers, and resolving betting disputes - in a fast-moving, time-critical environment.

This is a casual position that will require working on weekdays, weekends and public holidays.

Key Responsibilities:

Live Betting Support

• Respond promptly to customer inquiries about live and in-play betting via phone, (chat and email may also be required), providing fast, accurate support during time-sensitive markets

• Process and verify bet placements, ensuring accuracy and speed across all bet types

• Troubleshoot betting issues, including price changes, market updates and in-play delays, escalating complex issues to the relevant teams when necessary

• Collaborate with the trading team to ensure betting adjustments and market updates are relayed to customers swiftly and accurately

• Identify and resolve betting disputes, ensuring customers are supported quickly and escalations are handled according to process

• Proactively engage with customers during live events to offer a positive, responsive betting experience

Responsible Gambling Awareness

• Actively monitor for signs of problematic gambling behaviors, using tools and indicators to identify customers who may benefit from responsible gambling support.

• Educate customers about responsible gambling tools available to them, such as deposit limits, time-outs, and self-exclusion options.

• Encourage safe betting practices by communicating clearly about responsible gambling resources and supporting customers in setting limits as needed.

• Work with compliance and responsible gambling teams to escalate cases where customers may need additional support, ensuring all regulatory guidelines are met.

Reporting and Documentation

• Maintain accurate records of betting disputes, market issues and escalations

• Document recurring issues and work with the trading and product teams to improve live betting support

Cross-Functional Team Support

• Share insights and customer feedback to help shape trading support strategies and live betting tools

• Participate in team meetings and training sessions to stay informed of new products, markets and procedures

About you

• Able to work in a fast-moving, time-critical environment

• Available to work weekdays, weekends and public holidays

• A solid understanding of sports and racing