Live Chat Support

Company Description Accurate Indonesia provides business software designed to help organizations run, manage, and monitor their operations with ease. The platform is recognized by users as a simple, user-friendly financial ERP solution. Its comprehensive features and flexible workflows support high adoption across trading, distribution, contracting, and manufacturing companies. Accurate Indonesia focuses on delivering practical tools that streamline financial and operational processes for businesses of various sizes.

Role Description This is a full-time, on-site Live Chat Support role based in Tangerang. The Live Chat Support team member responds to customer inquiries via online chat, provides clear information about product features, and guides users through software functionality and troubleshooting steps. The role includes documenting interactions, escalating complex issues to the appropriate teams, and following up to ensure resolution. The team member collaborates with customer support and product teams to improve knowledge base content and share common user feedback. The position requires consistent, professional communication and adherence to service-level standards during scheduled shifts.

Qualifications

• Strong customer service skills, including active listening, empathy, and problem-solving in a chat-based environment.
• Excellent written communication skills in clear, professional en_US; ability to explain technical concepts in simple terms.
• Comfort using business or ERP software; basic understanding of financial or operational processes is an advantage.
• Ability to work on-site in Tangerang, manage multiple chat sessions simultaneously, and maintain high attention to detail.
• Familiarity with helpdesk or CRM tools and experience in online or live chat support is preferred.
• Strong teamwork, reliability, and willingness to learn product features and update knowledge regularly.
• Minimum of a high school diploma; a diploma or degree in business, information systems, or a related field is an advantage.