Live Coordinator

Heart Troops is a growing modest fashion brand dedicated to creating thoughtfully crafted pieces based in Jakarta.

We are looking for a Live Coordinator who is passionate about livestream shopping, operational excellence, and performance growth. In this role, you will take ownership of coordinating and optimizing our end-to-end livestream operations; from host management and scheduling to performance analysis and strategic improvements. This role is ideal for someone who is agile, proactive, data-driven, and excited to grow alongside a fast-moving modest fashion brand.

Responsibilities:

• Build & maintain standard operating procedures for end-to-end livestream operations.
• Manage and oversee end-to-end live operations, including but not limited to live schedule, host schedule, and related live operations.
• Develop and execute data-driven strategies to maximize viewership, audience retention, conversion rates, and sales performance.
• Onboard, schedule, and continuously train internal live hosts.
• Coordinate cross-functionally with related teams to ensure product availability, pricing accuracy, and alignment with ongoing campaigns.
• Monitor, analyze, and present regular performance reports and actionable insights to continuously optimize livestream performance.
• Identify operational gaps and improvement opportunities to enhance efficiency, consistency, and scalability of livestream activities.

Qualifications:

• 1 - 3 years in similar position of managing live shopping, preferably in fashion retail.
• Strong understanding in live shopping end-to-end operations, analytics, and strategy.
• Strong communication, coordination, and people management skills
• Agile, proactive, and able to adapt quickly to changing priorities
• Data-driven mindset with strong sales awareness
• Growth-oriented mindset with willingness to learn, test, and improve continuously
• Strong interest in modest fashion industry is preferred