LIVE E-COMMERCE SUPERVISOR

1. Live Commerce Operations

• Supervise daily livestream operations across assigned brands and e-commerce platforms
• Prepare and manager livestream schedules, host assignments, account rotation and live duration requirements
• Ensure livestreams start on time and run smoothly according to the approved schedule
• Monitor live sessions and address operational or technical issue promptly

2. Team supervision and Performance Management

• Supervise, coach and evaluate live host and moderators
• Monitor attendance, punctuality, productivity and compliance with the company policies
• Conduct performance reviews and recommend coaching or improvement plans for under performing team members
• Ensure hosts follow proper product presentation, engagement and selling standard

3. Promotional Planning and Execution

• Develop and recommend live selling promotions, bundle deals, discounts, freebies and other sales driving mechanics
• Coordinate promotional activities with the E-commerce, Marketing and Online Admin Teams
• Prepare live selling strategies for regular operations and major campaigns
• Ensure promotional mechanics, product pricing and featured products are properly communicated to the live team

4. Sales Monitoring and Perfromance Improvement

• Monitor daily , weekly and monthly sales performance against assigned targetrs
• Analyze GMV conversion rates, viewer engagement and other relevant performance indicators
• Identify sales gaps and develop action plans to improve live selling results
• Recommend new selling techniques, engagement activities and operational improvements to increase sales and productivity
• Prepare and submit accurate sales and performace reports within the required deadlines

5.Hands-on Live Selling Support

• Assist live hosts during sessions when operational support is needed
• Serve as a substitute live host when necessary due to absence, staffing shortages or other operatrional requirements
• Provide immediate guidance to host during live sessions to maintain engement and sellin effectiveness
• Support extended livestream operations during major campaigns and peak selling periods

6.Technical and Platform Operations

• Maintain basic working knowledge of OBS, Cameras, microphones, lighting and live stream setup
• Troubleshoot common livestream technical issues and coordinate with the appropriate team when needed
• Ensure compliance with Tiktok Shop, Shopee and Lazada live stream policies and guidelines
• Help Prevent platform violations and endure proper product linking and presentation

7. Inventory and Cross-Deparment Coordination

• Coordinate with Online Admin, Warehouse, Marketing and Customer Service regarding stock availability , product links, pricing and promotioanl requirements
• Ensure features products are available and properly prepared before livestream sessions
• Escalate invwntory concerns and operational issues that may affect live selling performance

8. Administrative and Other Responsibilities

• Prepare schedules, reports, performance tracker and other requried documentation
• Manage multiple priorities and complete assigned tasks within estbalished deadlines.
• Handle additional duties and responsibilities as assigned by the Live Commerce Manager
• Demonstrate flexibility and maintain work quality during high pressure situations and peak campaign period

Graduate any Business Course

at least 1-2 years experience in live selling & e-commerce

Familiarity with TikToK Shoppe and Lazada live selling operations

Experience in Supervising live host, moderators or an operations team

Basic knowledge of livestreaming equipments and OBS is required

Work Location: In person