Live Host Moderator

Employment Type: Full-Time
Work Setup: On-site

Job Summary

We are looking for a proactive and detail-oriented Live Host Moderator to support our live-selling operations. The successful candidate will monitor live sessions, engage with customers in real time, assist live hosts, and serve as a backup host when needed to ensure a smooth and interactive shopping experience across our e-commerce platforms.

Key Responsibilities

• Monitor live-selling sessions on Facebook, TikTok, and other platforms.
• Perform studio setup before every livestream.
• Monitor the live room, products, vouchers, promotions, comments, and overall livestream status in real time.
• Respond to customer inquiries and comments in real time.
• Assist live hosts by managing audience engagement during broadcasts.
• Conduct live-selling sessions and present products when assigned or when a substitute host is needed.
• Maintain a positive and professional live chat environment.
• Monitor live performance and provide feedback for improvement.
• Support promotional campaigns and audience engagement activities.

Qualifications

• Knowledge of OBS (Open Broadcaster Software) is an advantage.
• Experience in beauty/skincare livestreaming is a strong advantage.
• Computer literate and comfortable using computers, livestream software, Google Workspace, Excel/Google Sheets, and other online tools.
• Able to set up and operate livestream equipment.
• Able to troubleshoot and resolve basic technical issues during livestreams.
• Strong communication, coordination, and multitasking skills.
• Experience with TikTok Live, Shopee Live andknowledgable in TikTok Studio, OBS.
• Good understanding of basic product information and promotional mechanics to effectively support the Live Host.
• Familiar with product pinning, voucher setup, flash sales, promotional mechanics, and campaign requirements.
• Able to quickly identify and respond to live room issues or potential platform violations.

Employee Benefits

• Competitive Salary
• KPI Incentives
• HMO Coverage
• 13th Month Pay
• Career Growth Opportunities
• Dynamic Work Environment