Live Operation Manager (E-commerce)

【Job Overview】：

We are looking for an experienced Live Operation Supervisor or Manager to take charge of our local Malaysia e-commerce live streaming business. You will focus on TikTok live and Shopee , develop localized live streaming strategies, optimize operational SOP, and lead the team to achieve GMV, conversion rate and fan growth targets. You need to be familiar with Malaysian local consumption habits, cultural characteristics and platform rules, and drive sustainable business growth in the Malaysia market.

【Key Responsibilities】：

1. Formulate monthly and quarterly live operation strategies, plan special live campaigns for local festivals, optimize live content to fit local user preferences, and boost live room traffic and GMV;

2. Manage full-cycle live streaming operations, including product selection, script planning, scene setup, sales pitch optimization and activity design, and cooperate with marketing, supply chain and ads teams to improve ROI;

3. Responsible for daily team management, scheduling, professional training and KPI assessment, establish standardized live operation SOP to improve team execution and live conversion efficiency;

4. Conduct daily and weekly data analysis and review, iterate operation strategies based on live traffic, conversion rate and unit price data, and adapt to platform rule updates to capture traffic dividends;

5. Cooperate with official platform activities, develop local KOL and streamer resources, enhance brand local exposure and user loyalty.

【Job Requirements】：

1. Diploma or above, major in E-commerce, Marketing or related fields is preferred;

2. 3+ years of e-commerce live streaming operation experience in Malaysia/Southeast Asia, 3+ year team management experience, familiar with TikTok Shop, and Shopee Live local operation rules;

3. Proficient in live project operation, data analysis and strategy implementation; candidates with successful local GMV growth cases are highly preferred;

4. Fluent in Chinese and English for daily work and platform communication, basic Bahasa Malaysia is a plus;

5. Result-oriented, able to work under pressure, good at emergency problem-solving and refined operation management.

【Benefits】：

1. Competitive salary + high performance commission;

2. Full compliance with Malaysian labor law, EPF, SOCSO, EIS contribution, annual leave & public holidays;

3. Flat management structure, clear promotion path, abundant industry resources and training opportunities;

4. Festival benefits, team building, annual salary adjustment and outstanding staff rewards.