Amazon.com

<h2><strong>DESCRIPTION</strong></h2>
<p>Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.  </p>
<p>Key job responsibilities  </p>
<ul>
<li>Provide technical support for Prime Video's core technology systems</li>
<li>Troubleshoot and resolve complex technical issues</li>
<li>Develop and maintain support scripts and documentation</li>
<li>Collaborate with cross-functional teams to improve system reliability</li>
<li>Perform root cause analysis and implement preventive measures</li>
</ul>
<p>A day in the life  </p>
<ul>
<li>Monitor system performance and respond to critical incidents</li>
<li>Conduct in-depth technical investigations</li>
<li>Create and update technical documentation</li>
<li>Engage with internal stakeholders to resolve escalated technical challenges</li>
</ul>
<p>About the team<br>Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.</p>
<h2><strong>BASIC QUALIFICATIONS</strong></h2>
<ul>
<li>2+ years of technical support experience</li>
<li>Experience troubleshooting and debugging technical systems</li>
<li>Experience communicating technical details verbally and in writing</li>
<li>Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities</li>
<li>Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting</li>
<li>Exposure to AI-powered tools for diagnostics, triage, or operational support</li>
<li>Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence</li>
</ul>
<h2><strong>PREFERRED QUALIFICATIONS</strong></h2>
<ul>
<li>Knowledge of networking protocols such as HTTP, DNS and TCP/IP</li>
<li>Knowledge of AWS or cloud technologies</li>
<li>Understanding of video encoding and transcoding technologies</li>
<li>Knowledge in software development or scripting in modern programming languages</li>
</ul>
<p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" rel="nofollow noopener" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p>


Live Ops Support Engineer, Prime Video Experience Technology

Live Ops Support Engineer, Prime Video Experience Technology

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