LiveChat Only - Customer Service Representative

About the Role

As a Customer Service Representative - LiveChat Only (Payment Gateway), you will be the vital link connecting our clients to the payment products and services they need. This full-time, office-based role in Kuala Lumpur City Centre is centered on delivering exceptional support to ensure every customer interaction with our brand is positive, seamless, and empowering.

What You'll Be Doing

• Serve as the first point of contact, efficiently responding to customer inquiries via LiveChat only.
• Diagnose and resolve customer issues, providing timely solutions and clear guidance on our products and services.
• Deeply understand customer needs, document interactions accurately, and follow up diligently to ensure complete resolution.
• Proactively identify trends in customer feedback and collaborate with internal teams (Product, Tech, Business) to advocate for improvements and process optimizations.
• Maintain expert, up-to-date knowledge of our payment solutions, policies, and industry trends.

What We're Looking For

• Language: Fluent in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Experience: Prior experience (1+ years) in customer service within finance, fintech, or internet industries is a strong plus. We genuinely welcome applications from passionate fresh graduates.

Skills:

• Strong problem-solving ability and sound judgment to make decisions under pressure.
• A patient, friendly demeanor with a genuine passion for delivering outstanding customer experiences.
• Excellent teamwork and collaboration skills to work effectively across departments.
• Meticulous attention to detail and superb organizational skills.

工作职责：

• 识别并解决客户合作中的问题，及时提供答复和解决方案，确保出色的用户体验
• 深刻理解客户需求，及时向相关部门传达并推进需求落地，提升客户满意度

岗位要求：

• 沟通能力优秀，善于倾听与表达，能够主动发现问题、进行判断并提供解决方案
• 出色的团队协作能力，能够与其他团队紧密配合，确保多线客户项目顺利推进
• 细心谨慎，具备卓越的组织能力

What We Offer

We are committed to creating a positive and inclusive work environment where every employee can thrive. In addition to a competitive salary, we offer:

• Comprehensive statutory contributions (EPF, SOCSO) and handled income tax.
• Generous annual leave and sick leave entitlements.
• Clear opportunities for career development and ongoing professional training.
• Regular team bonding activities and social events.

About Us

We are a leading provider of innovative payment solutions for businesses. Our mission is to make financial transactions seamless, secure, and accessible for all. Join our dynamic and collaborative team as we explore new ways to enhance the customer experience and drive financial inclusion in the communities we serve.

Ready to be part of our journey? Apply now—let's connect!