LMS Administrator

LMS Administrator - Bangalore

Overview

We are looking for candidates who have a desire to make an impact in the learning and development domain to join our team based out of Bengaluru, India.

To succeed, you will need a proven ability to:

• Manage multiple instances of an LMS

• Advise stakeholders on the setup and management of LMSes

• Provide basic troubleshooting of LMS activities; including content, SSO, and APIs

• Work with multiple stakeholders to manage tasks and expectations

• Work independently to perform own tasks while providing periodic updates to leadership

• Manage multiple client relationships – especially working remotely from Learning Managers to CLOs and

Directors

• Present complex information in a clear manner, both written and verbal

What you’ll do:

In this role, you will be responsible to:

• Perform LMS administrative tasks; these include (but are not limited to)

• Manage users (Add, Delete, Modify)

• Manage user enrollment

• Setup learning environment (Branding, email templates, etc.)

• Run ad-hoc reports, and setup recurring reports as required

• Manage Learning Objects (upload, update, retire)

• Manage Learning Objects (tag management, skill management, badges)

• Liaison with other stakeholders and participate in learning strategy rollout

• Advise authors on managing learning objects

• Assist with integration of Prime into 3rd party solutions, headless LMS integrations and more

• Liaison with Adobe internal stakeholders to discuss potential enhancement requests

• Demonstrate expertise and provide advisory service on the setup and management of LMSes

• Respond to technical, procedural or functional questions on the workings of the LMS from

stakeholders

• Investigate any issues with the LMS, document the issue working with stakeholders, and the liaison

with the support teams to get to a resolution.

• Document and educate stakeholders on the

• Establish, document, and enforce policies and procedures

What you’ll need to succeed:

To succeed in this role, you will require:

• A bachelor’s degree from a technical course

• 5-8 years of proficiency with an enterprise LMS like Saba Cloud, Cornerstone, Moodle or similar systems

• Excellent spoken and written English skills

• High emotional intelligence and a customer service mindset

• Prior experience working with distributed, international teams

• Ability to lead small projects under guidance of a manager, but work independently

• Desirable: Experience with additional cloud based LMS systems, Adobe learning content creation tools

(e.g., Adobe Captivate), and Adobe Connect (or other web meetings technologies