LMS Administrator

ABOUT THE ROLE

The LMS & Learning Operations Administrator manages the day-to-day administration, adoption, and data integrity of the company's Learning Management System (LMS) while supporting Academy learning operations. As the LMS is relatively new to the organization, the role will also help build trainer familiarity and capability through knowledge-transfer sessions, user support, and clear LMS processes and guides.

KEY RESPONSIBILITIES

• Manage LMS users, access, courses, learning paths, enrollments, assessments, and learning records.
• Upload, test, publish, and maintain digital learning content.
• Maintain accurate training, certification, and completion records.
• Ensure proper LMS governance, data quality, access controls, and documentation.
• Coordinate system issues, updates, and enhancements with IT or the LMS provider.
• Conduct LMS orientations and knowledge-transfer sessions for trainers and Academy users.
• Train users on course creation, content uploading, enrollments, attendance, assessments, and reporting.
• Develop user guides, FAQs, and standard LMS procedures.
• Maintain the Academy training calendar and schedule learning activities.
• Prepare reports and dashboards on attendance, completion, compliance, training hours, and LMS usage.

QUALIFICATIONS

• Bachelor's degree in HR, IT, Education, Psychology, Business, or related field.
• 2–4 years of experience in LMS administration, learning operations, or training administration.
• Hands-on experience managing LMS users, courses, enrollments, records, and reports.
• Experience with platforms such as SAP SuccessFactors, Workday Learning, Cornerstone, Docebo, Moodle, TalentLMS, Totara, or equivalent.
• Basic knowledge of SCORM/xAPI and e-learning content.
• Experience conducting system orientations, knowledge transfer, or user training is preferred.
• Strong Excel/reporting, organization, communication, and stakeholder-management skills.