LMS Administrator

JOB CLASSIFICATION

Pay grade level: 14B

Compensation: Compensation will be commensurate with education and experience.

Employee category: Staff

Department: Information Technology Services

Reports to: Director of ERP and Integration Services

FLSA status: Exempt

Job Code: AA077FTELMS

Location: Primarily Main Campus, but any other college location as assigned by the appropriate administrator

SUMMARY

The Learning Systems Administrator provides day-to-day technical administration and operational support for the College learning management system (LMS) and related learning technologies. The position maintains reliable access for students, faculty, and staff; supports course and enrollment processes; monitors system health; assists with integrations and data validation; troubleshoots incidents; maintains technical documentation; and delivers user support and training. The administrator works within approved governance, security, accessibility, change-management, and data-management standards.

POSITION DESCRIPTION

• Administer approved LMS configurations, roles, permissions, term structures, course shells, templates, and related settings.
• Monitor LMS availability, scheduled processes, integrations, storage, logs, and service health; investigate alerts and escalate significant incidents promptly.
• Perform routine course creation, enrollment synchronization, account support, data validation, and exception resolution in coordination with ERP, Online Services, Registrar, and other authorized offices.
• Provide tier-two and tier-three technical support for faculty, students, and staff; document resolutions and maintain accurate service-management records.
• Execute approved maintenance, patches, upgrades, configuration changes, and release testing using established change-management procedures.
• Support LMS integrations, authentication, APIs, data feeds, and approved SQL-based validation or reporting activities in coordination with ERP & Integrations, infrastructure, cybersecurity, and vendors.
• Maintain current system documentation, runbooks, configuration inventories, dependency maps, recovery procedures, access records, and knowledge-base articles.
• Participate in continuity and disaster-recovery exercises and demonstrate the ability to perform all designated critical LMS functions during another administrator or manager's absence.
• Provide individual and group training for students, faculty, and staff on the LMS and related learning technologies; develop accessible support materials.
• Identify and remediate accessibility issues within assigned administrative control and escalate content, policy, or procurement concerns to the appropriate owner.
• Apply security, privacy, records-management, data-governance, and least-privilege requirements to all assigned work.
• Maintain required vendor training and certifications and remain current on changes in LMS administration and instructional technology.
• Collaborate in College committees, projects, and multi-site initiatives that support online education and student success.
• Provide evening or weekend support when operational needs require it.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of LMS administration, preferably Blackboard Learn Ultra or a comparable enterprise LMS.
• Knowledge of student information system integrations, identity and access management, APIs, relational databases, SQL, web technologies, and scheduled processes.
• Ability to troubleshoot complex technical issues, analyze logs and data, distinguish symptoms from root causes, and communicate escalation details clearly.
• Knowledge of digital accessibility requirements for web, document, and multimedia content, including WCAG-based practices.
• Understanding of information security, privacy, change management, incident management, documentation, and least-privilege principles.
• Strong customer service, interpersonal, written, oral, training, organizational, and time-management skills.
• Ability to work independently within established authority, collaborate across departments, manage competing deadlines, and maintain confidentiality.
• Ability to translate technical concepts into clear guidance for faculty, staff, and students with varied levels of technical experience.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, information systems, instructional technology, educational technology, or a closely related field. Relevant progressively responsible experience may be considered in accordance with College policy.
• Three years of progressively responsible experience supporting or administering an enterprise learning management system.
• At least one year of hands-on LMS system administration experience, including configuration, enrollment processes, troubleshooting, testing, and user support.
• Demonstrated experience with relational databases or SQL, system integrations, student information systems, or identity/access processes.

PREFERRED QUALIFICATIONS

• Blackboard Learn Ultra administration experience and current Blackboard training or certification.
• Experience supporting LMS-SIS integrations, APIs, SSO, automated provisioning, or middleware.
• Experience with Microsoft SQL Server, Oracle, MySQL, PowerShell, HTML, CSS, JavaScript, REST APIs, secure file transfer, Windows or Linux server environments, and monitoring tools.
• Experience in higher education, online learning, digital accessibility, service management, and formal change-management practices.
• Experience developing technical documentation, recovery runbooks, accessible training materials, and knowledge-base content.

WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, and sit. While performing the duties of this job, the employee may occasionally push or lift items.

WORK SCHEDULE

40 hours per week, during regular hours of Monday – Friday 8:00 am – 4:30 pm. Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours.

***This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

KCKCC is an Equal Opportunity and Affirmative Action Educational Institution