LMS Application Support Specialist

About the role

The LMS Support Specialist is responsible for providing day-to-day operational and technical support for the Learning Management System (LMS), ensuring the platform is properly maintained and available to support training and learning activities. The role will work closely with Trainers, L&D/HR teams, internal stakeholders, and LMS vendors to manage system administration, resolve platform-related issues, support training activities, and ensure a smooth user experience.

Key responsibilities

• Perform day-to-day administration and maintenance of the LMS platform
• Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions
• Assist TD team & Project Trainer in any error related to create and maintain training courses, learning paths, learning plans, assessments, enrolment settings, and other LMS components
• Support trainers in setting up and maintaining training content, courses, and learning activities
• Provide first-level support and guidance to Trainers and L&D users on LMS functionality and administration
• Troubleshoot user issues and provide timely solutions or workarounds
• Prepare and maintain comprehensive user guides, FAQs, and troubleshooting references
• Act as the main point of contact for LMS-related technical issues requiring vendor support
• Investigate and troubleshoot issues before escalating them to the LMS vendor
• Raise and monitor vendor support tickets, ensuring issues are followed up within the agreed SLA

About you

• Bachelor's Degree/Diploma in Information Technology, Computer Science, Human Resources, Learning & Development, Business Administration, or a related field
• 3-5 years of relevant experience in LMS administration, LMS support, Learning Technology, or a similar role
• Hands-on experience in managing and maintaining an LMS platform
• Experience supporting Trainers, L&D teams, or end users in an LMS environment
• Experience in vendor coordination, issue escalation, and system troubleshooting
• Experience in LMS configuration, user management, course administration, reporting, and system testing
• Strong understanding of LMS administration and configuration
• Good troubleshooting and problem-solving skills
• Experience with UAT, system testing, and defect management
• Good knowledge of Microsoft Office, particularly Excel, for reporting and data management