LMS Program Manager

Role & responsibilities

LMS Strategy and Program Design

• Develop the overall LMS strategy, roadmap, governance framework, and implementation plan.
• Assess organizational learning needs and translate them into functional and technical LMS requirements.
• Design scalable learning journeys for employees, customers, partners, or other target audiences.
• Recommend appropriate LMS features, integrations, content formats, and delivery methods.
• Establish standards for course structure, accessibility, assessment, certification, and learner experience.

Platform Implementation

• Lead LMS selection, implementation, configuration, testing, migration, and deployment.
• Work with IT, HR, business teams, and vendors to integrate the LMS with relevant systems.
• Manage learner data, roles, permissions, workflows, notifications, course catalogues, and reporting structures.
• Oversee user acceptance testing, issue resolution, system documentation, and launch readiness.
• Ensure compliance with data privacy, information security, accessibility, and organizational policies.

Program Execution and Operations

• Manage the day-to-day administration and performance of the LMS.
• Coordinate course creation, uploads, enrolments, learning assignments, assessments, certifications, and completion tracking.
• Develop and maintain program calendars, operating procedures, service standards, and support processes.
• Monitor system availability, learner issues, content quality, and overall platform performance.
• Ensure timely resolution of technical and operational problems.

Content and Learning Experience

• Collaborate with subject-matter experts and instructional designers to develop engaging learning content.
• Supervise the production and maintenance of e-learning modules, videos, assessments, blended programs, and supporting resources.
• Ensure content remains accurate, relevant, consistent, accessible, and aligned with learning objectives.
• Promote learner engagement through effective communication, campaigns, reminders, and community-building initiatives.

Team and Vendor Supervision

• Lead and supervise LMS administrators, instructional designers, content developers, trainers, and other program resources.
• Define responsibilities, allocate work, review deliverables, and support team development.
• Manage external technology, content, implementation, and support vendors.
• Monitor vendor performance against agreed timelines, budgets, service levels, and quality standards.

Stakeholder Management and Adoption

• Partner with senior leadership and functional teams to align the LMS program with organizational priorities.
• Serve as the primary point of contact for LMS-related requirements, decisions, and escalations.
• Develop change-management, communication, and user-adoption plans.
• Conduct demonstrations, training sessions, and onboarding for administrators, managers, instructors, and learners.
• Collect stakeholder feedback and use it to continuously improve the platform and program.

Analytics and Continuous Improvement

• Define key performance indicators for adoption, engagement, completion, learner satisfaction, knowledge improvement, and business impact.
• Develop dashboards and reports for management and key stakeholders.
• Analyse learning data to identify trends, gaps, risks, and improvement opportunities.
• Conduct periodic program and platform reviews.
• Recommend enhancements based on learner feedback, analytics, technological developments, and evolving business needs.

Budget, Risk, and Governance

• Prepare and manage LMS program budgets, resource plans, schedules, and procurement requirements.
• Identify program risks and implement appropriate mitigation measures.
• Maintain accurate system, process, configuration, and governance documentation.
• Ensure that LMS activities comply with applicable regulatory, contractual, security, and data-protection requirements

Preferred candidate profile

Required Qualifications and Experience

• Bachelors degree in Education, Learning and Development, Human Resources, Information Technology, Business Administration, or a related discipline.
• 10+ years of experience managing LMS implementations, digital learning programs, or learning-technology operations.
• Demonstrated experience leading an LMS project from requirements gathering through launch and ongoing operations.
• Hands-on experience with one or more major LMS platforms.
• Strong understanding of instructional design, adult-learning principles, digital content development, and learner engagement.
• Experience managing multidisciplinary teams, stakeholders, budgets, timelines, and third-party vendors.
• Working knowledge of LMS integrations, data migration, APIs, single sign-on, user management, and reporting.
• Familiarity with e-learning standards and tools, authoring tools, and virtual-learning platforms.
• Strong project-management, analytical, communication, documentation, and problem-solving skills.

Preferred Qualifications and Experience

• Postgraduate qualification or professional certification in project management, instructional design, learning technology, or a related field.
• Experience supporting large, distributed, multilingual, or external learner populations.
• Experience with learning analytics, business intelligence tools, and automated reporting.
• Knowledge of accessibility standards and data-protection requirements.
• Experience managing a learning academy, certification program, customer education platform, or enterprise-wide learning transformation.

Key Competencies

• Strategic and systems thinking
• End-to-end program ownership
• Leadership and team supervision
• Technology implementation
• Stakeholder and vendor management
• Learner-centred design
• Change management
• Data-driven decision-making
• Strong attention to detail
• Ability to manage multiple priorities

Interested candidates may share their CVs to [email protected].